About Whole Health Pharmacy Group

Whole Health Pharmacy is a growing network of independently owned pharmacies committed to delivering personalized, high-quality, and accessible care in the communities we serve. We’re proud to foster a patient-first environment where collaboration and compassion come together to support better health outcomes.

As we prepare for the anticipated launch of our new walk-in clinic in Welland, we are looking to expand our team and ensure we are ready to meet the needs of our patients from day one. We’re currently seeking a Full-Time Pharmacy Assistant to join our dynamic and community-focused pharmacy team. This is an exciting opportunity to work alongside pharmacists, healthcare providers, and community stakeholders.

Why Join Whole Health Pharmacy as a Pharmacy Assistant?

- Community-Focused & Independent: be part of a respected pharmacy that values integrity, service, and connection with patients
- Team-Oriented Culture: Work in a professional yet warm environment that supports collaboration, learning, and respect
- Growth & Learning Opportunities: Expand your skills in clinical services, medication management, workflow design, and patient engagement
- Integrated Healthcare Collaboration: Engage with physicians and other health care providers in an interdisciplinary setting
- Gain Hands-On Experience: participate in blister packaging and operational workflows
- Access opportunities for learning, development, and expanded responsibilities
- Be Part of Our Growth:



Join ahead of our clinic launch to receive comprehensive training and become an integral part of our growing healthcare practice

Key Responsibilities

- Assist pharmacists in the preparation and dispensing of prescriptions
- Provide exceptional service to patients through clear communication and compassionate care
- Input prescription information accurately using Kroll Pharmacy Software
- Prepare blister packs, compliance packaging, and compounded products according to patient and prescriber needs
- Process third-party billing and resolve claim rejections
- Manage refills and prescription follow-ups in coordination with clinics and patients
- Handle in-person, fax, and telephone prescription requests professionally
- Support inventory management: receive, organize, and maintain medication stock
- Participate in regular inventory audits, returns, and wastage documentation
- Maintain pharmacy cleanliness, organization, and workflow efficiency
- Respond to patient inquiries and escalate clinical questions to pharmacists
- Assist in preparing documentation for services and clinical programs
- Ability to multitask and assist with various pharmacy tasks such as data entry and filling prescriptions
- Contribute to a positive and collaborate team culture





Qualifications (*Preference will be given to candidates with practical experience and familiarity with pharmacy systems)

- Minimum 1 year of experience in a Canadian community pharmacy setting (asset)
- Proficiency with Kroll Pharmacy Software (strong asset) or willingness to learn quickly
- Completion of a Pharmacy Assistant diploma program or equivalent (preferred)
- Secondary school diploma (required)
- Familiarity with insurance and drug plans
- Strong attention to detail, accuracy, and organizational skills
- Excellent verbal and written communication abilities
- Ability to work in a fast-paced, team-oriented environment
- Willingness to be trained in compounding services
- Flexible and adaptable to changing priorities, workflows, and hours
- Comfort interacting with patients in-person and over the phone, ensuring a positive patient experience
- A proactive, problem-solving mindset and a genuine interest in community healthcare

Position Details

- Job type: full time
- Location: Welland, ON
- Expected hours: minimum 30-40 hours/week with flexible scheduling options available on both weekdays and weekends
- Compensation: $21 / hour
- Work setting: on-site
- Applications without at least two professional reference contacts will not be considered

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

- Extended health care

Application question(s):

- Do you have experience with Kroll?
- Do you have at least two professional reference contacts we can contact?

Experience:

- pharmacy assistant: 1 year (required)

Work Location: In person

📌 Pharmacy Assistant (Canada)
🏢 Whole Health Pharmacy Group
📍 Canada