Office Administrator / Customer Service & Scheduling Coordinator

Triple 8 Plumbing, Heating & Cooling is looking for a well-organized, dedicated, and reliable office team member to join our growing company.

We are seeking someone with experience in scheduling, dispatching, and customer service who thrives in a rapid-paced environment and can effectively manage multiple tasks while maintaining a positive and professional attitude.

Responsibilities

- Coordinate and schedule service appointments for plumbing and HVAC
- Manage incoming phone calls, emails, and customer inquiries
- Provide excellent customer service and maintain strong client relationships
- Support daily office operations and administrative tasks
- Communicate effectively with technicians and customers regarding scheduling changes and updates




- Participate in a rotating after-hours schedule to assist with emergency service calls

Qualifications

- Previous experience in customer service and scheduling/dispatching(but not necessary)
- Strong organizational and multitasking skills
- Ability to remain calm and professional in a busy environment
- Excellent communication skills
- Reliable, punctual, and team-oriented
- Experience in the plumbing, HVAC, or service industry is considered an asset

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits:

- Dental care
- Extended health care
- RRSP match
- Vision care

Ability to commute/relocate:

- Kitchener, ON N2R 1S2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Scheduler/Receptionist (Canada)
🏢 Triple 8 Plumbing and Heating
📍 Canada