BCIT’s Student Health Services Department is currently seeking a temporary, full-time (1.0 FTE) Medical Office Assistant.This position performs assessment and triaging reception services to incoming patients of the Student Health Services and Counselling & Student Development units. Provides administrative support and confidential duties to clinicians and nurses of the units. Performs booking services for patients and a variety of medical records and formats management, office administration and maintenance tasks, as well as the coordination of related ambulance and vaccination duties. Ensures a smooth operation of the office, effective customer service and general compliance with policies and procedures.

Duties & Responsibilities

DUTIES & RESPONSIBILITIES:

- Assesses and triages incoming patients, using independent judgment to determine attending clinician and urgency of treatment.
- Receives patients and ensures the information in their charts is current and accurate.
- Books incoming and external appointments by phone and in person for team of physicians, psychiatrist, nurses and counsellors.
- Ensures that intake, booking and triage procedures are appropriate to the position as indicated by the Department of Student Health Services and Counselling & Student Development.
- Maintains close and continuous communication with clinicians of Student Health Services and Counselling & Student Development, and provides them with a variety of administrative support services.
- Maintains and updates patient files, ensuring the confidential destruction of outdated files.
- Monitors office supplies and drug cupboard. Prepares centralized requisitions as required.
- Coordinates maintenance services as needed. Ships and receives laundry, ensuring accuracy and timely completion.
- Contacts ambulance and security services when requested by physicians or nurses, and provides them required information of the nature of emergency.
- Monitor patients receiving allergy shots in the case of a reaction.
- Maintains record of payments for flu shots.
- Initiates filling of W.C.B. (Worker’s Compensation Advantages) forms as required for patients.
- Assists the Medical Office Administration Supervisor in maintaining accounts for financial recording.
- Informs patients of medical plans offered if not covered under MSP (Medical Services Plan).
- Completes billing cards and out of province reciprocal billing cards after patient visits.
- Supports units in upholding privacy and confidentiality of personal health information for all the patients and clients they serve and support.




- Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).
- Undertakes related duties as assigned, consistent with job grade of this position.

Qualifications

QUALIFICATIONS:

Definition:The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

- Grade 12 completion, plus completion of certificate in Medical Office Administration of up to one year duration.

Experience:

- Two years’ general work experience plus two years practical current experience in a similar position with the ability to deal with a high level of confidentiality-related to personal health information.
- Experience receiving patients in a medical/health services setting.
- Experience with completing documents and maintaining accurate records both manually and in electronic format.

Software/Computer Application(s) and Expertise:

- Knowledge and experience with Microsoft Office suite (Word, Excel, Outlook), and other desktop applications and automated systems (such as Pathnet, CIMS).

Communication/Interpersonal Skills:

- Good communication and interpersonal and customer service skills are required. Ability to deal courteously, tactfully, and discretely with clients in a diverse and inclusive environment.
- Proven ability to use independent judgment and initiative when dealing with confidential material and assessing patients.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):

- Ability to plan, organize and manage workload efficiently and effectively.
- Keyboarding skills are required. Ability to use Dictaphone.
- Strong attention to detail; errors impact internal and external stakeholders.

Other Skills/Abilities:

- Ability to learn and use new software and systems.
- Good analytical reasoning and problem-solving skills.

Additional Information

Benefits – Why you’d love working with us

- Competitive pay
- Minimum of fifteen days of vacation prorated per year




- Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
- Defined benefit pension plan with employer contributions
- Professional Development funds and resources
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
- Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 6: $56,241 - $60,872 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category

Administration

Department 2

Student Success Division

Campus Location

Burnaby campus

Bargaining Unit

BCGEU Support Staff

Job Status

Auxiliary in Temporary Appointment (BCGEU SS Only)

Full-Time/Part-Time

Full-Time

Number of Vacancies

1

Anticipated Start Date

09/14/2026

Anticipated End Date

03/31/2027

Competition Information

Competition Number

26B033

Competition Open Date

08/05/2026

Competition Close Date

08/16/2026

Open Until Filled?

No

📌 Medical Office Assistant (Canada)
🏢 British Columbia Institute of Technology (BCIT)
📍 Canada