Job description:

At The Oakville Pump & Patio, we focus on delivering an exceptional dine-in and takeout experience to our neighbourhood. In order to offer the best, we know we need the best; each member of our team plays an integral role in providing our guests with the high-quality food and service that we strive for. We are searching for an Expo that has exceptional teamwork capabilities, a positive attitude, a willingness to learn and grow, and enjoys having fun. The successful candidate must hold a strong sense of ownership over the work they produce, have the ability to work in a fast-paced environment and learn quickly, and be comfortable with the responsibilities bestowed upon them, as our menu is large, our kitchen is high-output, and the role of the expo sits in between all of this. The host will be the first point of contact for our guests, providing excellent customer service and creating a welcoming atmosphere while greeting guests, controlling the flow of the restaurant, managing reservations, maintaining a clean and tidy restaurant, overseeing the efficient and correct delivery of food orders from the kitchen to the dining area, delivery drivers and takeout customers, maintaining a strong working knowledge of all menus, daily specials and events, and complying with all restaurant policies and procedures.

Host Responsibilities

- Greeting and Seating Guests: Welcome guests as they arrive, provide them with menus, escort them to their tables, manage reservations and seating arrangements, and ensure a positive dining experience.
- Monitor the flow of guests, manage wait times, and keep guests informed about the status of their tables.
- Respond to guest inquiries, concerns, and special requests. Provide information about menu items, events, specials, and restaurant policies.
- Ensure that the host stand, dining area and kitchen are clean, organized, and properly stocked.
- Answer phone calls, provide information to callers, and facilitate takeout orders over the phone.
- Attend meetings and complete all required training.
- Maintain the highest standards of personal hygiene and dress.
- Set and change tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair.

Expo Responsibilities

- Inspect food orders to ensure accuracy, presentation,



and quality before they are served to guests.
- Place the final touches on all dishes that leave the kitchen.
- Package food for takeout and delivery.
- Help control the order flow of takeout and delivery.
- Coordinating with Servers and Kitchen Staff: Act as a liaison between the front-of-house and back-of-house teams. Communicate food orders accurately to the kitchen and coordinate with servers to ensure food is delivered to the correct tables promptly.
- Help run food and speak with guests when necessary.

Requirements

- Strong customer service experience.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Professional appearance and manners.
- Strong work ethic and positive team attitude.
- Ability to adapt to technological changes with point of sale systems, reservation systems, etc.

Skills

- Ability to work in a face-paced environment
- Ability to learn quickly
- Ability to communicate clearly and effectively
- Ability to work well as a part of a team
- Strong leadership qualities
- A willingness to learn, grow and have fun
- Having a good grasp of technology is an asset

Working Conditions

- Ability to stand for long periods of time.
- Manual dexterity required to use devices, equipment and peripherals.
- Lifting or moving up to 20lbs may be required.
- Ability to move with urgency / walk fast.
- Willingness to work beyond scheduled time as business requires.
- Ability to work indoors and outdoors as the seasons change.

Perks of the Job:

- Store discount applicable to all four Pump Group restaurants (Clarkson Pump & Patio, Pump House Grille, Papa Giuseppe's).
- Family and Friends discount.





Join our team and be part of a dynamic environment where you can utilize your communication skills to enhance the dining experience for our guests! We take pride in the culture we foster and we hope you can be a part of it!

Job Types

- Full-time
- Part-time
- Casual
- Permanent

Additional pay

- Tips

Benefits

- Flexible schedule
- On-site parking
- Store discount
- Discounted or free food

Flexible language requirement

- French not required

Schedule

- 8 hour shift
- Monday to Friday
- Weekend availability

Shift availability

- Day Shift (preferred)
- Night Shift (preferred)

Application question(s)

- Can you describe a time when you had to handle a difficult or stressful situation with a guest? How did you manage it?
- How do you prioritize tasks during a busy shift when you have multiple guests waiting and a full dining room?
- What strategies do you use to ensure that every guest feels welcomed and valued from the moment they enter the restaurant?
- How would you handle a situation where there is a significant wait time for a table and guests are becoming impatient or upset?
- From a customer's perspective, what are 3 non-negotiables you look for in a restaurant?
- What is the most important part of a good review? (ex. willingness to come back, food quality, service, # of stars etc...) Give me a brief explanation why.

Work Location

In person

Job Types: Full-time, Part-time

Pay: $17.60 per hour

Benefits:

- Flexible schedule
- On-site parking
- Store discount

Versatile language requirement:

- French not required

Application question(s):

- Can you describe a time when you had to handle a difficult or stressful situation with a guest? How did you manage it?
- How do you prioritize tasks during a busy shift when you have multiple guests waiting and a full dining room?
- What strategies do you use to ensure that every guest feels welcomed and valued from the moment they enter the restaurant?
- How would you handle a situation where there is a significant wait time for a table and guests are becoming impatient or upset?
- From a customer's perspective, what are 3 non-negotiables you look for in a restaurant?
- What is the most important part of a good review? (ex. willingness to come back, food quality, service, # of stars etc...) Give me a brief explanation why.

Work Location: In person

📌 Host/Hostess/Expo (Canada)
🏢 The Oakville Pump & Patio
📍 Canada