Diane Lee & Associates Physiotherapy | South Surrey, BC

At Diane Lee & Associates, we believe every patient deserves an exceptional experience from the moment they walk through our doors. We are a collaborative, caring physiotherapy clinic known for clinical excellence, compassionate care, and a supportive team culture.

We're looking for a friendly, organized, people-focused Patient Experience Coordinator who enjoys helping others and thrives in a busy healthcare environment. Experience with Jane is an asset, but we're equally interested in someone with a positive attitude, excellent organizational skills, and a willingness to learn.

Is This You?

You enjoy making people feel welcome and understand that a warm greeting, a reassuring conversation, and attention to detail can make a real difference. You take initiative, stay calm under pressure, enjoy working as part of a team, and take pride in keeping things running smoothly.

Hours

- Monday to Thursday: 11:00 am to 7:00 pm
- Friday: 11:00 am to 5:00 pm
- Approximately 30 to 32 hours per week

Responsibilities

- Welcome patients and visitors with professionalism and warmth.
- Answer phones and respond to patient inquiries.
- Schedule appointments and manage clinician calendars using Jane.
- Register new patients and maintain accurate electronic medical records.
- Process payments and assist with insurance information.
- Support clinic administration, including Microsoft Office and occasional Canva projects.
- Help maintain an organized, efficient, and welcoming reception area.




- Provide holiday coverage for other reception team members when required.

Qualifications

- Experience in a healthcare or medical office preferred.
- Experience using Jane is an asset.
- Proficiency with Microsoft Word and Excel.
- Experience with Canva is an asset.
- Excellent communication, organizational, and customer service skills.
- Skilled, compassionate, adaptable, and able to maintain confidentiality.

Why Join Our Team?

Our reception team is an essential part of the patient experience and is valued as an integral member of our healthcare team.

We offer:

- A welcoming and collaborative workplace.
- Meaningful work helping people improve their health and quality of life.
- Opportunities to learn, grow, and contribute to the success of our clinic.

At Diane Lee & Associates, reception is much more than answering phones. You are the first smile, the first conversation, and the first step in each patient's healing journey. You'll help every patient feel welcomed, supported, and cared for from the moment they arrive.

How to Apply

Please email your resume and a brief cover letter outlining your experience and why you would be a great fit for our team.

If applicable, we'd also love to hear about any personal experience you've had with physiotherapy.

Send your application to [email protected]

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $21.00-$23.00 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Patient Experience Coordinator (Reception) (Canada)
🏢 Diane Lee & Associates
📍 Canada