Organization: Southlake Academic Family Health Team (Note: We are not Southlake Regional Health Centre)

We offer HOOPP Pension Plan

About Us

The Southlake Academic Family Health Team is a leading primary care organization committed to community enrichment through compassionate health care and excellence in education. Our multidisciplinary team provides comprehensive medical services to patients while supporting the training of future health professionals.

We pride ourselves on being an inclusive, respectful, and patient-centered environment that values teamwork, professionalism, and continuous learning.

Position Summary

We are seeking a motivated, energetic, and organized Medical Office Administrator to join our dynamic team. The ideal candidate thrives in a fast-paced clinic environment, excels in communication, and demonstrates genuine care for patients and colleagues alike.

This position is ideal for individuals looking to make a meaningful impact in healthcare while contributing to a supportive, academic medical setting.

Key Responsibilities

As a front-line representative of our clinic, you will play a vital role in ensuring smooth patient flow and operational efficiency. Responsibilities include, but are not limited to:

- Greeting and assisting patients in person and over the phone with professionalism and empathy.
- Booking, confirming, and rescheduling appointments using our electronic medical record (EMR) system.
- Managing incoming and outgoing faxes, scanning documents, and maintaining accurate patient records.




- Coordinating referrals, specialist appointments, and diagnostic tests.
- Supporting patient flow and clinic efficiency throughout the day.
- Handling confidential information in accordance with PHIPA regulations.
- Communicating effectively with physicians, nurses, residents, and other team members.
- Performing general administrative tasks such as data entry, filing, and mail handling.
- Assisting in special projects and process improvements as needed.

Qualifications

- Previous experience in a medical or clinical environment (not mandatory).
- Experience using EMR (an asset).
- Strong computer literacy (Microsoft Office, Outlook, and general digital tools).
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask effectively in a fast-paced, team-oriented setting.
- Commitment to patient privacy, professionalism, and compassion.

What We Offer

- A supportive, respectful, and team-oriented workplace
- Opportunities for professional growth and skill development
- Meaningful work in an organization that values community and education

Accessibility & Inclusion

Southlake Academic Family Health Team welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Application question(s):

- What is your salary expectation?

Work Location: In person

📌 Medical Office Administrator / Receptionist (12-8pm shift) (Canada)
🏢 Southlake Academic Family Health Team (we are not the hospital)
📍 Canada