OVERVIEW

Boulderz Climbing Centre, is a premier destination for rock climbing enthusiasts in the GTA. With locations in Junction Triangle, Etobicoke and Mississauga Boulderz offers a variety of climbing experiences, including bouldering, top-rope climbing, and lead climbing.

Climb Smart Shop (CSS), Boulderz's in-house retail store, began as a natural extension of our services. We curate a selection of top-tier climbing shoes and equipment from brands such as Arc'teryx, Black Diamond, Unparallel, La Sportiva, Mad Rock, Petzl, and more. With the growth of Climb Smart Shop we are looking to hire an experienced Retail Manager with deep knowledge in Shopify and sales to guide our team. This position will report to the Director on inventory control and strategic initiatives and work closely with the General Manager and Operations Manager to complete functional and operational tasks.

Whether your next adventure be indoors or outside, we believe your success depends upon having the right tools and equipment. If you have experience in digital marketing and are passionate about climbing and the outdoors we invite you to apply!

RESPONSIBILITIES

Cross-Functional work

- Mentor and train junior team members, fostering a collaborative, high-performing environment.
- Work with Retail Staff to create strategic, visually appealing displays in-store across locations.
- Oversee sales processes, ensuring accuracy and efficiency in transactions. Manage product returns and exchanges, ensuring correct procedures and inventory updates.
- Lead special projects to improve operations, customer experience, and sales growth, ensuring timely and successful completion.




- Work closely with the Director, Operations Manager to complete functional and operational tasks.
- In-person sales and support day-to-day operations and other areas of the business, such as Guest Services to support staff lunch breaks and rush periods
- Regular reporting, as part of management team

Product Management

- Create and manage POs for inventory needs, ensuring timely, cost-effective procurement.
- Collaborate with buyers on product acquisition, POs, and negotiations. Maintain up-to-date product data.
- Conduct physical inventory counts and reconcile with the Shopify, addressing discrepancies and implementing preventive measures.
- Monitor inventory levels across channels, adjust stock quantities, and reorder as needed to ensure popular items are available.
- Optimize product listings on Shopify with detailed descriptions and high-quality images to enhance visibility and engagement.
- Analyze sales data to identify trends and provide insights for improving sales strategies.
- Review marketing and merchandising performance, using data insights to refine strategies and improve customer engagement.
- Collaborate with marketing to develop cutting-edge campaigns that drive traffic and increase sales.

Customer Service responsibilities





- Act as the main contact for customer inquiries, providing prompt, accurate, and courteous responses.
- Resolve customer issues, such as complaints, returns, and exchanges, ensuring positive experiences aligned with company policies.
- Analyze customer feedback to improve products and service processes, enhancing satisfaction and retention.

QUALIFICATIONS

- Experience in the retail technical gear and clothing industry is highly desirable.
- Minimum of 5 years of experience in e-commerce and or face-to-face retail environments, with at least 3 years specializing in Shopify.
- Proven track record as an E-Commerce Specialist or Coordinator.
- Strong understanding of e-commerce best practices, including SEO, digital marketing, and customer service.
- Proficiency in managing and optimizing Shopify stores, including app integrations and customization.
- Excellent analytical skills to interpret web analytics and drive strategic decisions.
- Exceptional organizational and project management skills.
- Strong communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to manage multiple projects and deadlines in a fast-paced in a start-up environment.
- Must have the ability to effectively work and communicate remotely.

Job Types: Full-time, Permanent

Pay: $26.00-$31.00 per hour

Benefits:

- Casual dress
- Employee assistance program
- On-site parking
- Vision care

Application question(s):

- Climbing experience level

Education:

- Bachelor's Degree (preferred)

Experience:

- Shopify: 4 years (preferred)

Work Location: In person

📌 Retail Manager (Canada)
🏢 Climb Smart Shop
📍 Canada