Job Summary:

The City Dispatcher coordinates and dispatches local drivers to ensure timely and efficient deliveries while maintaining exceptional customer service. This role requires strong communication, problem-solving, and organizational skills to manage schedules, track shipments, and address real-time operational challenges. The dispatcher will also ensure compliance with company policies, safety regulations, and transportation industry standards.

Job Duties

- Assign and schedule drivers for efficient pickup and delivery operations.
- Optimize routes to ensure timely deliveries while minimizing costs and delays.
- Coordinate with the US dispatch team for cross-border shipments requiring local cartage assistance.
- Adjust driver schedules in response to workload demands, traffic conditions, or last-minute changes.
- Monitor and track shipments in real time, ensuring accurate status updates.
- Provide drivers with clear instructions, including route details, delivery requirements, and any potential road hazards.
- Advise drivers on traffic conditions, weather updates, and road closures to improve efficiency.
- Assist customer service with customer inquiries related to shipment status, delays, or service requests.
- Communicate service issues with the Customer Service team to ensure proactive problem resolution.
- Ensure drivers comply with company policies, safety regulations, and industry best practices.
- Monitor driver logs and adherence to Hours of Service (HOS) regulations.
- Report and escalate safety concerns or incidents to the Safety and HR departments.




- Arrange for necessary vehicle repairs or maintenance to maintain operational efficiency.
- Utilize dispatch software, GPS tracking systems, and other digital tools to optimize fleet operations.
- Maintain and update a real-time transportation database, including rates, equipment, fuel surcharges, and shipment details.
- Assist to process and document transportation requests from customers efficiently and accurately.
- Analyze operational data to identify trends and opportunities for improving efficiency.
- Track and evaluate driver performance, ensuring adherence to service standards and productivity goals.
- Identify operational challenges and develop solutions to improve efficiency and customer satisfaction.
- Prepare and maintain reports on delivery times, service metrics, and dispatch efficiency.
- Other duties as assigned

Qualifications & Skills:

- 3+ years experience in dispatching, logistics, or transportation coordination preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and remain calm in a fast-paced workplace.
- Familiarity with dispatching software, GPS tracking, and transportation management systems.
- Knowledge of local and regional transportation regulations and compliance requirements.
- Excellent organizational skills and attention to detail.
- In Person Position

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking

Experience:

- City Dispatch : 3 years (required)

Location:

- Toronto, ON M9L 2Z4 (required)

Work Location: In person

📌 City Dispatcher (Canada)
🏢 Carmen Transportation
📍 Canada