Great Lakes Copper is a copper tube mill producing a broad assortment of high-quality products, selling in both Canada and the States. We are based out of London, Ontario and have enjoyed servicing our clients for over 65 years. Great Lakes Copper Ltd. is the only fully integrated copper tube mill in Canada! Our products keep patients breathing. Our products keep water flowing. Our products keep homes and business warm and cool. Our products keep food fresh.

We have a team to be proud of - a collaborative and productive team of people who meet customer needs.

We have a solid track record and look forward to continued success.

JOIN US!

Join the dedicated IT team at Great Lakes Copper Ltd. and become an integral part of a group that values collaboration, excellence in service, and a passion for providing top-notch IT support to our business operations.

Position: IT Systems & Support Administrator

Purpose: Reporting to the IT Manager, the IT Systems & Support Administrator is responsible for supporting, maintaining, and improving Great Lakes Copper’s IT systems, infrastructure, end-user technology, and plant-floor computing environment. This role provides responsive frontline support while also administering servers, networks, applications, backups, security controls, user accounts, hardware, software, and related documentation.

The IT Systems & Support Administrator works closely with the IT team, business users, plant operations, and external vendors to ensure reliable, secure, and effective technology services for manufacturing, warehouse, and office operations. This role requires close collaboration with the IT team to ensure optimal performance and reliability of our IT resources.

We Provide:

- A great team environment – where people work collaboratively with one another.
- A Profit-Sharing Pension Plan – participation starts at 3 months!
- Competitive wages
- A comprehensive medical, dental and insurance package with Company paid premiums - participation starts immediately!
- Family and Employee Assistance Program through a leading provider
- Educational Reimbursement Programs
- Social activities
- An opportunity to be part of a successful team, where people add value and are valued.
- The chance to continue to grow and develop further.

Primary Responsibilities:

- Provide frontline IT support for users across the organization, including troubleshooting PCs, laptops, tablets, printers, scanners, phones, cameras, peripherals, desktop applications, and business systems.




- Administer physical and virtual servers, network storage, server operating systems, and related infrastructure services.
- Install, configure, monitor, and maintain network infrastructure including switches, VLANs, Wi-Fi networks, firewalls, VPN, VoIP, and related network devices.
- Support Microsoft 365, Exchange/Exchange Online, Active Directory, Entra ID/Azure AD, Group Policy, DNS, DHCP, DFS, and user account management.
- Monitor IT systems, maintain patch levels, review system performance, and assist with capacity planning, optimization, and reliability improvements.
- Maintain system security, backup configuration, disaster recovery documentation, and participate in regular backup and recovery testing.
- Support onboarding and offboarding processes, including account setup, access changes, hardware preparation, and user training.
- Support desktop and business applications including Microsoft Office, SolidWorks, AutoCAD, and other manufacturing or business systems.
- Manage procurement, configuration, inventory, licensing, and lifecycle documentation for IT hardware, software, and services.
- Collaborate with vendors and service providers for specialized support, escalations, maintenance, and project work.
- Create and maintain documentation, standard operating procedures, checklists, and knowledge base materials for IT systems and support processes.
- Provide occasional on-call, after-hours, on-site, or warehouse support as required.
- Perform other duties as required to support IT operations and business needs.

CORE COMPETENCIES:

- Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
- Ability to prioritize support issues, infrastructure work, and business needs in a fast-paced environment.
- Strong planning, documentation, organizational, and time management skills.
- Excellent verbal, written, and one-on-one communication skills with both technical and non-technical users.
- Adaptability, curiosity, and eagerness to learn recent technologies, systems, and business processes.
- Ability to work independently while collaborating effectively with IT,



operations, office staff, and external vendors.
- Strong commitment to service, reliability, security, continuous improvement, and professional accountability.
- Experience working in a manufacturing environment is an asset.

You Bring:

TECHNICAL SKILLS / TECHNOLOGY STACK:

- Windows Server administration, including AD, DNS, DHCP, DFS, GPO, and related infrastructure services.
- Windows 10/11 desktop support, PC maintenance, software installation, imaging, and basic hardware repair.
- Microsoft 365, Exchange/Exchange Online, Entra ID/Azure AD, Microsoft Office, and common business applications.
- Network protocols and technologies including VLANs, routing, NAT, VPN, Wi-Fi, firewalls, and VoIP.
- Network and infrastructure devices including Cisco switches, Ubiquiti Wi-Fi access points, Fortinet firewalls, printers, scanners, cameras, and other plant-floor or office technology.
- VMware vSphere administration and virtual server management.
- Backup and disaster recovery tools, including Veeam Backup and Replication.
- PowerShell or Python scripting experience is an asset.
- Linux server administration and Microsoft SQL Server administration experience are assets.

REQUIREMENTS:

- Post-secondary education in Information Technology or a related field, or equivalent practical experience.
- Minimum of 3 years’ experience in IT support, system administration, network administration, or a similar technical role.
- Experience supporting both infrastructure and end-user technology in a business or manufacturing environment is preferred.

Interested and qualified?

We encourage you to apply by forwarding your resume to [email protected] and please write IT System & Support Administrator in the subject line. We appreciate all interest however only those chosen for an interview will be contacted.

All applicants must be legally eligible to work in Canada.

Accommodations for job applicants with disabilities are available upon request during the interview process. To request accommodation during the recruitment process, please call Human Resources at (519)455-0770, ext. 285.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Application question(s):

- Are you located in London, ON and/or able to commute to be on-site on a daily basis?
- Do you have at least 3 years of IT Support, system administration or network administration experience?

Education:

- DCS / DEC (required)

Work Location: In person

📌 IT Systems & Support Administrator (Canada)
🏢 Great Lakes Copper
📍 Canada