Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

A Guest Service Agent (GSA) also known as a Front Desk Agent is the face of a hotel. They are responsible for creating a positive first and last impression for guests while handling front desk operations efficiently.

Job Requirements

- High School Diploma, G.E.D. or equivalent
- Must be eligible to work in Canada - can provide SIN documentation
- Experience in customer service.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution,



and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.
- Must be able to work different shift Morning, Evening and would be expected to cover night shifts when required including working on weekends and public holidays

Job duties

- Greet and communicate with guests in a professional manner.
- Register arriving guests and assign rooms.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Present statements of charges to departing guests and receive payment.
- Take over from the personnel on previous shifts, checking and accepting float and takings.
- Work closely and professionally with all hotel & resort departments and communicate with them effectively.
- Ensure public spaces are maintained and well presented.




- Perform all other duties as assigned or needed.

Job Advantages

- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

📌 Reservations - Guest Service Agent Summer 2026 (Canada)
🏢 The Sutton Place Hotels
📍 Canada