Job Description

North Country Cycle & Sports currently has an opening for an additional service advisor.

Responsibilities include but not limited to:

Greeting customers

Open new work orders, accurately recording customer information and requirements

Booking appointments

Scheduling service work and delegating jobs to mechanics

Answering phone calls

Contacting customers updating them on quotes, work status and work completion

Review daily billing of labour hours and parts

Complete various clerical duties including photocopying, emailing, faxing, sorting/filing etc.

Qualifications:

Excellent customer service skills

Excellent organizational skills

Valuable communication skills

Ability to multitask

Knowledge of boats, outboards, ORV's and snowmobiles

Ability to work unsupervised

Ability to deal with large volumes of work and be flexible to changing priorities





Ability to handle stressful situations in a calm and efficient manner

Ability to understand mechanical functions

Motivated team player with a strong sense of commitment to the customer

Familiar with windows computer applications

Salary-Based on experience

Only those considered for the position will be contacted to arrange an interview

Job Types: Full-time, Permanent

Pay: $22.00-$27.00 per hour

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Application question(s):

- What are your interest and hobbies?

Experience:

- Customer Service: 1 year (required)
- service advisor: 1 year (required)

Licence/Certification:

- G Drivers Licence (required)

Work Location: In person

📌 Service Advisor (Thunder Bay)
🏢 North Country Cycle & Sports
📍 Thunder Bay