Job Summary
We are seeking a dedicated and experienced Shift Manager to oversee daily operations in our fast-paced setting. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As a Shift Manager, you will be responsible for ensuring smooth operations, managing staff, and maintaining high standards of hospitality within our establishment.

Duties

- Supervise and coordinate daily activities of staff to ensure efficient service delivery.
- Train, mentor, and evaluate team members to enhance performance and foster a positive work environment.
- Manage customer interactions, addressing inquiries and resolving complaints to ensure satisfaction.
- Oversee cash handling procedures, ensuring accuracy in transactions and adherence to financial policies.
- Maintain cleanliness and organization of the bowling alley, including kitchen areas.
- Assist in inventory management, ordering supplies, and minimizing waste.
- Implement health and safety regulations while promoting a culture of safety among staff.
- Collaborate with upper management to develop strategies for improving service quality and operational efficiency.

Qualifications





- Previous experience in a restaurant or hospitality industry is preferred.
- Solid background in customer service with excellent communication skills.
- Knowledge of food service operations, including kitchen management and bartending is an asset.
- Ability to handle cash transactions accurately and efficiently.
- Proven problem-solving skills with the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- A passion for hospitality and commitment to delivering an outstanding guest experience.

Join our team as a Shift Manager where you can utilize your skills in leadership and customer service while contributing to a vibrant work environment!

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

- Discounted or free food
- On-site parking
- Store discount

Education:

- Secondary School (required)

Experience:

- Customer service: 1 year (preferred)
- Supervisor: 1 year (preferred)

Licence/Certification:

- Pro Serve (preferred)

Work Location: In person

📌 Evening Shift Supervisor (Canada)
🏢 Panorama Lanes
📍 Canada