Salary: $25 - 28 per hour + Not Applicable for Temporary Assignment
Reference: JOB-5989
Account Services Representitive
3 month assignment, opportunity for extension
$25-$28/hour, based on experience

Position Summary

This position provides front-line customer service and finance support to association members and internal stakeholders, with primary responsibility for accounts receivable administration, member account inquiries, payment processing, and related correspondence. The role supports customer service process improvement initiatives, ad hoc finance activities, and accounts payable activities as required. This role is also a hybrid role with 2 days in office per week.

Duties and Responsibilities:

Accounts Receivable

- Process member payments, deposits, receipts, reconciliations, and related summary reports for applications, renewals, and other fees.
- Respond to member account inquiries across email, telephone, mail, and other channels, providing courteous and timely support and escalating complex matters as required.
- Prepare and issue accounts receivable correspondence, including renewal, reminder, approval, termination, invoicing, resignation, payment issue, and reinstatement-related communications.
- Maintain accurate member account records in Aptify, including receipts, payment details, correspondence, adjustments, resignations, deferrals, reinstatements, and duplicate invoices.
- Support internal departments with member status, payment,



and Aptify-related inquiries.

Additional Finance Support

- Support customer service process improvement initiatives, including improvements to member inquiry handling, correspondence, documentation, and related workflows.
- Provide backup support for accounts payable activities during absences, peak periods, or as operational needs require.
- Support other ad hoc finance, customer service, and administrative activities as assigned.

Education, Skills and Qualifications:

- Solid customer service mindset and verbal and written communication skills, with the ability to respond to member and stakeholder inquiries courteously, professionally, and consistently.
- Strong issue-resolution, problem-solving, and professional judgment skills to resolve account-related inquiries and escalate complex matters appropriately.
- 3-5 years’ experience in accounts receivable, payment processing, customer service, finance administration, membership services, or a related field.
- Strong organizational, attention-to-detail, and analytical skills to manage multiple priorities accurately and efficiently.
- Proficient in Microsoft Office products and comfortable working with financial or membership systems; Aptify experience is considered an asset.

**Staffworks may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**

Work Location: In person

📌 Accounts Services Representative (Canada)
🏢 Staffworks
📍 Canada