Who We Are

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

We are looking for a Front Desk Agents to come and join our team. We are looking for someone who strives to give the best customer service experience. Join us for the opening of Modo Hotel and be a part of something extraordinary!

What You’ll Do

- Welcome guests on arrival in the lobby in a warm, friendly and professional manner.
- Ensure reservations/inquiries are handled correctly and accurately.
- Gain knowledge about different room types, current rates, amenities, services and all hotel procedures and promotions.
- Check and ensure the accuracy of the reception float.
- Maintain confidentiality of hotel and guest information.




- Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary.
- Book reservations by phone and process reservations with a high degree of accuracy.
- Ensure emails are responded to effectively and quickly to various inquiries and requests for booking.
- Provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.

What You Have

- 1+ years of HOTEL FRONT DESK or Travel agency experience is required.
- Previous front desk experience is an asset.
- Computer literacy skills.
- Ability to listen and respond in a calm, diplomatic manner to any guest issues.
- Excellent personal and presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
- Availability to work varying shifts, including days, evenings, weekends, relief audits, and holidays. (3-4 shifts/ week on average, 5 shifts/week during summer season)
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Must be legally authorized to work in Canada to be considered and living in Vancouver. Min 2 year work permit required.

Why You’ll Love Working with Us

- Full-time/ Part time options available, permanent position
- Discount on food
- Career development and opportunity for advancement

Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$23.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- In office parking
- Vision care

Work Location: In person

📌 Front Desk Agent (Vancouver)
🏢 Viaggio Hospitality Group
📍 Vancouver