Join the team at DoubleTree by Hilton Pointe-Claire Montréal Aéroport Ouest, a full-service hotel, proudly managed by Easton's Group of Hotels. As part of the globally recognized Hilton brand, we are committed to delivering exceptional guest experiences while fostering a positive and rewarding workplace.

We are seeking a passionate and service-oriented part-time Front Office Supervisor to support the daily operations of our Front Office team. In this role, you will lead by example, coach team members, ensure smooth front desk operations, and help create memorable experiences for every guest. If you thrive in a fast-paced hospitality environment and enjoy leading a team, we'd love to hear from you.

JOB OVERVIEW

Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

DUTIES AND RESPONSIBILITIES

- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions,



securities of monies, guest security and emergency procedures as established.

- Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing protected-deposit boxes to guest and ensuring the security of keys.
- Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.

- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS

- High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
- Fluency in both French and English is required to effectively serve our Québec clientele and international guests.

This job requires ability to perform the following:

- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.

Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.

- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and holidays.

📌 Front Office Supervisor (Pointe-Claire)
🏢 DoubleTree par Hilton Pointe-Claire Montréal Aéroport Ouest
📍 Pointe-Claire