Dispatcher/ CCTV operator - Kingsway Mall

- Take incoming radio, phone and in-person calls, document details and escalate to proper resources
- Dispatch Security, Cleaning Services and Building Operators to calls as required
- Dispatch security services to critical facility issues, including medical, fire, and disturbances
- Provide detailed documentation of activity as called into the dispatch center into event logs
- Dispatching for emergency situations (EPS, EMS, EFD)
- Monitor CCTV and provide support to Security Agents responding to calls
- Oversee facility monitoring systems, and escalate when equipment signals an alarm
- Communicate and provide regular updates by email distribution groups for all events on the property
- Provide key access through key control system for employees and contractors
- Provide contractor sign in / sign out process; sign out equipment as needed to contractors




- Complete reports and provide information related to a site owned security equipment
- Contact tenants for critical property concerns related to their tenant space
- Obtain/file maintenance inspections and equipment audits from team members

Qualifications:

- Strong written and verbal communication
- Robust interpersonal skills for contractor and customer interactions
- Computer literacy with multiple computer software programs
- Ability to prioritize work tasks
- Able to display objectivity and sound judgement
- Willingness/Ability to learn and retain large amounts of information
- Possess crisis management skills and work under stressful conditions
- Above-average observation skills
- Ability to follow policy and procedure
- Dependable and professional in all job functions
- Prior experience in security dispatching is required

📌 Dispatcher/ CCTV operator - Kingsway Mall (Edmonton)
🏢 Paladin Security
📍 Edmonton