Client Experience & Front Desk Coordinator
Hospitality Background Preferred

Company Overview

Nanda & Associate Lawyers Professional Corporation is a full-service law firm committed to providing practical, personalized legal solutions. We assist clients in areas including Real Estate, Immigration, Family Law, Business Law, Civil Litigation, and Wills and Estates.

We take pride in providing every client and visitor with a professional, welcoming and attentive experience.

Position Overview

We are seeking an energetic, polished and service-oriented Client Experience & Front Desk Coordinator to be the welcoming face of our firm.

This position is ideal for someone with experience in hospitality, hotels, restaurants, event venues, airline lounges, concierge services or another premium customer-service environment.

The successful candidate will welcome clients, manage reception and telephone inquiries, prepare meeting rooms, offer and serve tea, coffee and refreshments, and assist with general front-office administration. We are looking for someone who naturally notices what guests need and takes initiative to make them feel comfortable and well looked after.

Key Responsibilities

- Greet clients, visitors and business partners warmly and professionally
- Escort clients to meeting rooms and notify the appropriate lawyer or staff member of their arrival
- Offer and serve tea, coffee, water and other refreshments to clients and guests
- Prepare meeting rooms before appointments and ensure they are reset afterward
- Maintain a clean, organized and welcoming reception, meeting-room and refreshment area
- Answer and direct incoming telephone calls promptly and professionally
- Manage visitor arrivals, appointment notifications and meeting-room schedules
- Receive and coordinate couriers, mail and deliveries
- Assist with client events, seminars and office meetings,



including room and refreshment setup
- Perform general administrative duties, including scanning, photocopying, data entry and document organization
- Monitor reception and hospitality supplies and advise when replenishment is required
- Protect the confidentiality of client and firm information
- Provide additional front-office and administrative support as required

Qualifications and Experience

- Previous experience in hospitality, hotel guest services, restaurant hosting, concierge services, event venues, airline lounges or premium customer service is strongly preferred
- A warm, confident and professional manner
- Excellent verbal communication and telephone etiquette
- Strong attention to detail and the ability to anticipate clients’ needs
- Comfortable preparing and serving tea, coffee and refreshments
- Ability to remain calm, welcoming and organized in a busy office
- Strong punctuality, reliability and personal initiative
- Ability to manage several responsibilities while maintaining excellent service
- Basic proficiency with Microsoft Office, email and office equipment
- Previous experience in a professional office is helpful but not required

What We Are Looking For

The right candidate will understand that reception is more than answering telephones. You will set the tone for each client’s experience with our firm. You should enjoy welcoming people, providing thoughtful service and ensuring that the front office consistently reflects the professionalism of our legal team.

This is a full time, in-office position. If you have a genuine passion for hospitality and take pride in creating an exceptional guest experience, we would be pleased to hear from you.

Pay: $17.60-$26.97 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Client Experience & Front Desk Coordinator (Canada)
🏢 NANDA & ASSOCIATE LAWYERS P.C.
📍 Canada