Job Description

We are currently seeking an experienced Client Services & Estimating Specialist; to join our team in our Burnside Location! As the ideal candidate, you will play an essential role in our daily operations.

This position is part of a highly collaborative team where everyone supports each other. You will share customer service responsibilities, including management of the general shared inbox. Strong communication, teamwork, and flexibility are essential for success in this role. As an ideal candidate, you thrive in a fast-paced environment, excel at multitasking, solve problems proactively, and consistently deliver exceptional customer service.

Key Responsibilities

1. Customer Service

- Provide outstanding customer service by responding to inquiries (phone/walk-in and email), resolving issues, preparing quotes and answering questions all while ensuring a positive client experience.
- Assist customers with payments, order pick-ups, invoicing, and general information regarding our printing, signage, and promotional products.
- Support general walk-in customers’ needs and share customer service responsibilities as part of a cooperative team dynamic.

3. Estimating & Pricing

- Prepare accurate estimates for print jobs, small-format signage, embroidery, and promotional items.




- Work closely with clients to understand job specifications and ensure pricing aligns with project requirements.
- Collaborate with the production team to confirm materials, timelines, and cost details.

4. Administrative Support

- Assist with shared administrative responsibilities to support the flow of the office.

5. Communication

- Communicate effectively with team members to support smooth and efficient daily operations.
- Relay messages promptly and assist in both walk-in and phone inquiries.
- Maintain open, cooperative communication in a team-oriented environment where everyone assists one another.

Requirements

- 1–2-year previous experience working in the printing industry or similar role is required.
- Exceptional customer service skills with a friendly and approachable attitude.
- Strong organizational and multitasking abilities.
- Proficient with office equipment and computer software (MS Office, email, etc.).
- Ability to work independently and collaboratively in a fast-paced environment.

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Client Services & Estimating Specialist (Canada)
🏢 Minuteman Press
📍 Canada