Who We Are

At ContactPoint 360, we put people first. As a global customer experience company, we partner with leading brands to deliver exceptional service through meaningful interactions.

Job Summary

We are seeking a dynamic and detail-oriented Commercial Renewal Specialist fluent in both English and Mandarin to join our team. In this role, you will be the key driver in managing contract renewals within the financial services sector, ensuring seamless communication with clients and internal teams. Your expertise will help maintain strong client relationships, optimize renewal processes, and contribute to the growth of our business. This position offers an exciting opportunity to work in a fast-paced environment where your proactive approach and bilingual skills will make a significant impact.

Duties

- Manage the end-to-end renewal process for commercial clients, ensuring timely and accurate contract updates and renewals.
- Experience in software renewal focusing on managing subscription end-dates, retaining clients, and securing recurring revenue.
- Communicate proactively with clients in both English and Mandarin to clarify renewal terms, address inquiries, and resolve issues promptly.
- Collaborate closely with sales, legal, and finance teams to review renewal agreements, verify compliance, and facilitate smooth contract execution.
- Analyze client data and financial information using math skills to identify renewal opportunities or risks.
- Maintain detailed records of renewal activities, client interactions, and contractual documentation within CRM systems.
- Provide exceptional customer service by addressing client concerns efficiently and professionally in both languages.
- Support continuous improvement initiatives by identifying process efficiencies and implementing best practices for renewal workflows.





Requirements

- Minimum of 4 years of experience in renewals, customer retention, account management, collections, business development, or inside sales within a B2B software or technology environment.
- Experience using Salesforce CRM for pipeline management, reporting, and workflow management.
- Strong understanding of subscription, direct sales, channel sales, or customer renewal models.
- Proven experience in financial services or related industries with a focus on contract management or client renewals.
- Fluency in both English and Mandarin, with excellent verbal and written communication skills in both languages.
- Strong math skills to analyze financial data, calculate renewal terms, and support decision-making processes.
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously under tight deadlines.
- Ability to work independently as well as collaboratively within a team setting.
- High attention to detail with a commitment to accuracy and quality assurance.
- Experience with network monitoring, cybersecurity, or IT infrastructure solutions is an asset.
- Customer-focused with a results-oriented approach to revenue retention, renewals, and collections.

Join us as a Commercial Renewal Specialist and play a vital role in strengthening client relationships while advancing your career in a vibrant, growth-oriented organization!

Why Join Us?

A people-first company culture.

A modern and collaborative workspace.

Career development opportunities.

Benefits:

- Company events
- Dental care
- Paid time off

Pay: $38.00-$40.00 per hour

Application question(s):

- Do you have experience in Software renewals?
- Do you speak English and Mandarin fluently?
- Do you have 4+ years of experience as a Commercial renewal specialist?

Work Location: Remote

📌 Commercial Renewal Specialist - English & Mandarin (Canada)
🏢 Contactpoint360
📍 Canada