I am seeking a reliable, professional, and conscientious full-time Medical Office Assistant/Administrator to join a busy specialist Rheumatology clinic in Waterloo, Ontario. Successful candidates will have experience working with Accuro EMR and will exhibit excellent communication skills and compassion for patient care.

Expected Start Date:

- Monday August 24 (to fill an expected vacancy as of August 28)

Responsibilities and Duties:

- Greeting and registering patients, confirming all relevant registration details
- Processing referrals including arranging and coordinating appointments with specialists’ offices and diagnostic facilities
- Responding to all patient phone calls and voice messages in a timely, professional, and empathetic manner
- Managing patient appointments and the physician’s schedule
- Filing medical records using the EMR
- Facilitating patient flow and preparing rooms between patients
- Keeping attention to detail for all medical records
- Scanning documents into patient charts
- Protecting patients' rights by maintaining confidentiality of personal and financial information
- Performing basic clinical skills within the applicant’s scope of training (e.g. taking vital signs or assisting the physician with joint aspirations or other simple office procedures as directed)

Qualifications and Skills:





- Preference will be given to candidates who have a post-secondary degree or higher; or Medical Office Assistant/Administrator Program training or equivalent
- Must be fluent in Medical Office Terminology
- 1 year of relevant medical office experience preferred
- Ability to multitask while preserving attention to detail
- Excellent written, verbal and electronic communication skills
- Strong interpersonal skills with an ability to empathize with patients living with disability or significant health concerns
- Ability to adapt to feedback and changes in workflow
- Strong organizational and problem-solving skills
- All candidates must be fully vaccinated

Experience:

- Medical receptionist: 1 year preferred, or will have completed training in a Medical Office Assistant/Administration Program or equivalent
- EMR: any EMR experience is an asset, but experience with Accuro EMR is favoured
- Post-secondary degree or higher, with preference for training in a Medical Office Assistant/Administration Program or equivalent

Hours:

- Core clinic hours will be from Mon-Thurs from 8:00-17:00. Additional clinics may be scheduled on certain Fridays depending on the volume of referrals.

Location:

- 435 The Boardwalk, Suite 208, Waterloo, ON N2T 0C2

Artificial intelligence will not be used to screen, assess, or select candidates.

Job Type: Full-time

Pay: $26.00-$28.00 per hour

Advantages:

- On-site parking

Flexible language requirement:

- French not required

Work Location: In person

📌 Medical Office Assistant (Waterloo)
🏢 Dr. Gabriel Jeyasingham
📍 Waterloo