Mortgage Operations Coordinator (Full time)

Edmonton, AB | Hybrid after training | $23–30/hour

Are you the kind of person who catches the missing signature before anyone else?

Do you enjoy keeping dozens of moving pieces organized, checking things off your list, and making sure nothing falls through the cracks?

If so, we'd love to meet you.

I'm Cheryl Wilkes Mortgages—a small, established mortgage broker in Edmonton that believes getting a mortgage should feel less stressful, not more. My team and I work hard, laugh often, support one another, and genuinely care about the people who trust us with one of the biggest financial decisions of their lives.

We're looking for someone who shares those values. While I work directly with clients to find the right mortgage solution, you'll be the person keeping everything running behind the scenes—reviewing documents, communicating with clients, organizing files, coordinating with industry partners, and making sure every detail is in place from application to funding.

This is a busy, deadline-driven role where no two days are exactly the same. If you love organization, enjoy helping people, and find satisfaction in getting the details right, you'll fit right in.

What You'll Be Doing

Every day is a little different, but responsibilities include:

- Reviewing client documents for completeness and accuracy
- Following up with clients regarding outstanding documentation
- Communicating professionally by email and phone
- Updating our CRM and internal file management systems
- Organizing and maintaining electronic client files
- Coordinating with lenders, realtors, lawyers,



and other professionals
- Preparing files for submission and ensuring deadlines are met
- Helping keep our office and processes running efficiently

The Person We're Looking For

You'll likely be successful in this role if you:

- Have exceptional attention to detail.
- Stay organized, even when juggling multiple deadlines.
- Communicate professionally, clearly, and with kindness.
- Enjoy creating systems and keeping things organized.
- Can work independently without needing constant supervision.
- Remain calm and solution-focused when priorities shift.
- Take pride in getting things right the first time.
- Genuinely enjoy helping people.

Mortgage experience is an asset—but it's absolutely not required.

We're happy to train the right person. Experience in a professional office environment such as legal, real estate, banking, insurance, financial services, or another detail-oriented administrative role would be highly valued.

The Software You'll Use

Experience with any of the following is an asset:

- Google Workspace
- Dropbox
- Follow Up Boss (CRM)
- Velocity Mortgage Software
- Canva (occasionally)
- Chat GPT/AI platforms

What We Offer

- Full-time employment




- Monday to Friday schedule (approximately 9:00 a.m. – 5:00 p.m. but flexible for the right candidate)
- Hybrid work arrangement after training (office Monday, Wednesday & Friday, work from home Tuesday & Thursday)
- Company-provided computer and equipment
- $23–30/hour, depending on experience
- Paid bi-weekly
- Health Spending Account (coming soon)
- A supportive, collaborative team that values work-life balance

As a small team of 3 presently, we genuinely believe that people do their best work when they feel supported. We understand that life happens—appointments, kids, family responsibilities, and the occasional unexpected curveball. We believe in flexibility where we can offer it, and in return, we're looking for someone dependable who takes ownership of their work, communicates openly, and enjoys being an important part of a close-knit team.

How to Apply

Please submit your resume along with a cover letter.

Attention to detail is one of the most important parts of this role. To help us identify applicants who read instructions carefully, please include the words "Blue House" somewhere in your cover letter.

We'd also love to hear about a time you caught a mistake or noticed an important detail before it became a bigger problem.

We appreciate every application; however, only those selected for an interview will be contacted.

Pay: $23.00-$30.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program
- Work from home

Work Location: Hybrid remote in Edmonton, AB T6E 1X2

📌 Mortgage Operations Coordinator (Full-Time) (Canada)
🏢 Cheryl Wilkes Mortgages
📍 Canada