About Us

Carolark | The Canine Learning Centre and Dayna’s Pet Services are two related businesses operating out of the same location, dedicated to dog training, education, and pet care. Our team is passionate about dogs and about delivering a warm, professional experience to every client and their pet. This is a shared role supporting the day-to-day administration of both companies.

Position Summary

We are seeking an organized, personable, and dependable Administrative Assistant to manage the administrative operations of both businesses from our shared office. This is a dynamic, fast-paced role that requires someone who can juggle competing priorities across two companies, communicate clearly with clients and staff, and keep our day-to-day operations running smoothly. The ideal candidate is calm under pressure, quick to solve problems, and genuinely comfortable being around dogs of all sizes, ages, and breeds.

Key Responsibilities

Client & Communication Support

· Serve as a first point of contact for clients by phone, email, and in person, providing friendly and professional service for both companies

· Respond to inquiries, provide information about services, and direct questions to the appropriate team member

· Manage and respond to email correspondence in a timely, clear, and professional manner

Scheduling & Coordination

· Book, confirm, reschedule, and cancel appointments, classes, and services across both businesses

· Maintain and update calendars, ensuring no scheduling conflicts

· Coordinate schedules between trainers and pet care staff





Administrative & Office Operations

· Maintain accurate client records, files, and databases for both companies

· Prepare, organize, and file documents, forms, and paperwork

· Process registrations, intake forms, and waivers

· Handle payments, invoicing, keep accurate records of transactions

· Monitor and order office and operational supplies as needed

· Keep the office space organized, tidy, and presentable

General Support

· Follow established procedures and instructions accurately and consistently

· Identify problems as they arise and take initiative to resolve them or escalate appropriately

· Support the owners and staff with ad-hoc administrative tasks

· Ideally assist with social media content and posting for both businesses

· Assist with light housekeeping tasks to keep the facility running smoothly, including laundry (e.g., towels, blankets, bedding), loading/unloading the dishwasher and mopping

· Assist with light coordination of the physical space, which includes being present around dogs

Qualifications & Skills

Required

· Strong written and verbal communication skills

· Proven ability to multitask and manage competing priorities across two businesses





· Excellent instruction-following and attention to detail

· Strong problem-solving skills and sound judgment

· Ability to remain calm, focused, and effective while working under pressure

· Comfortable and confident being around dogs of all sizes, ages, and breeds

· Reliable, punctual, and able to commit to the full Monday–Friday, 8:00 AM–4:00 PM schedule

· Proficiency with standard office software (email, calendars, word processing, spreadsheets)

Assets (not required, but an advantage)

· Previous administrative, reception, or office experience

· Experience in a pet-related, veterinary, or animal care setting

· Experience creating content or managing social media (Facebook, Instagram, TikTok) for a business

· Familiarity with scheduling, booking, or point-of-sale software

Working Conditions

· Office-based role within a facility where dogs are regularly present

· Fast-paced environment supporting two businesses simultaneously

· Regular exposure to dogs of varying sizes, breeds, temperaments, and energy levels

What We Offer

· A stable, full-time position with consistent weekday hours (no evenings or weekends)

· A friendly, dog-loving work environment

· Variety in your day supporting two growing businesses

To Apply

Please submit your resume and a brief cover letter to [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $18.00 per hour

Work Location: In person

📌 Administrative Assistant/Receptionist (Stittsville)
🏢 Carolark | The Canine Learning Centre
📍 Stittsville