About Us

The Sand Pebbles Inn is a charming hotel located in the heart of Qualicum Beach, offering breathtaking ocean views and top-notch amenities. We pride ourselves on providing exceptional customer service and creating a welcoming environment for all our guests. We are looking for a friendly, professional, and detail-oriented individual to join our team as a Front Desk Agent.

Responsibilities

Guest Services: Greet and welcome guests upon arrival and departure. Provide information about hotel facilities, services, and local attractions.

Check-in/Check-out: Manage the check-in and check-out process, ensuring accuracy in guest information and billing.

Reservations: Handle phone and online reservations, and assist with booking inquiries.

Customer Support: Address guest requests, complaints, and concerns promptly and professionally. Ensure guest satisfaction by providing excellent service.

Administrative Duties: Perform daily front desk operations, including managing cash transactions, maintaining guest records, and updating hotel databases.

Team Collaboration:



Work closely with housekeeping, maintenance, and other departments to ensure a seamless guest experience.

Qualifications

Education: Completion of high school. Post secondary education in Hospitality, Tourism, Business or related field is an assest.

Experience: Previous experience of 12 months in a hotel front desk or customer service role.

Skills: Robust communication and interpersonal skills. Ability to multitask and manage time effectively.

Technical: Proficiency in using hotel management software (experience with systems like Opera or Cloudbeds is a plus) and Microsoft Office Suite.

Attitude: Pleasing personality. Positive, friendly demeanor with a strong customer-focused approach.

Availability: Flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $18.50-$19.00 per hour

Benefits:

- On-site parking

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

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