Customer Service & Coordinator – Appliance Service

Genier’s Appliances is seeking an organized, dependable, and customer-focused Customer Service & Coordinator to support our home appliance service department.

Customer service is the primary focus of this position. The Appliance Service Coordinator will support customers throughout the appliance repair process while coordinating service appointments, communicating with technicians and suppliers, managing warranty and product-return requests, and assisting with administrative and basic bookkeeping tasks.

This position is an important connection between customers, appliance service technicians, manufacturers, suppliers, and internal departments. The successful candidate will coordinate appliance service appointments, support customers throughout the repair process, manage manufacturer warranty claims and product exchanges, assist with invoicing and basic administrative duties, and help ensure daily operations run smoothly.

Experience in the appliance, automotive, retail, service, repair, parts, or technical service industry is an asset. This position is best suited to someone who enjoys customer service, scheduling, administration, problem-solving, and coordinating multiple activities in a fast-paced business environment.

Key Responsibilities Customer Service & Appliance Service Coordination

- Provide friendly, professional, and responsive customer service in person, by phone, and through written communication.
- Listen carefully to customer concerns and help guide them through the service process.
- Schedule service appointments and coordinate with technicians to support efficient and timely service.
- Keep customers informed about appointments, repair progress, estimates, parts availability, and service delays.
- Prepare accurate estimates, obtain customer approval, process invoices and payments, and maintain complete customer records.
- Follow up with customers and take ownership of concerns to help ensure a positive customer experience.
- Communicate customer concerns and technical information accurately between customers and technicians.

Supplier,



Warranty & Return Coordination

- Maintain professional relationships with manufacturers, suppliers, and service partners.
- Coordinate manufacturer warranty claims, appliance product returns, exchanges, replacements, supplier credits, and return authorization requests.
- Prepare and submit accurate reports, photographs, service information, and supporting documentation for supplier claims.
- Assist with claims involving home appliances that arrive damaged or defective, products with manufacturing issues, and appliances that cannot be repaired under the manufacturer’s warranty.
- Track open manufacturer warranty claims and supplier return requests, and follow up to ensure timely resolution.
- Coordinate approved exchanges, returns, replacements, and product pickups with the appropriate internal teams.
- Keep customers and internal departments informed throughout the claim or return process.

Administrative, Accounting & Operational Support

- Process invoices, customer payments, supplier credits, and other service-related transactions accurately.
- Assist with basic bookkeeping and administrative tasks, including recording expenses and maintaining organized financial documentation.
- Support accounts payable activities by tracking supplier invoices, payment schedules, vendor expenses, and credits for management review.
- Assist with inventory administration by recording incoming products, updating inventory information, and maintaining accurate records.
- Maintain accurate customer, service, supplier, warranty, and operational records.
- Help identify and resolve scheduling, billing, communication, or operational issues.
- Perform other related duties as assigned.
- Accounting/bookkeeping:



“Basic accounting or bookkeeping knowledge is an asset.”

Qualifications

- Previous experience in customer service, office administration, service coordination, operations, retail, or a similar environment is preferred.
- Experience in the home appliance, appliance repair, automotive service, retail, parts, technical service, or a similar customer-facing service environment is preferred.
- Strong customer service and communication skills with a friendly, skilled, patient, and helpful approach.
- Excellent organizational skills and the ability to manage multiple priorities in a busy environment.
- Strong computer skills, accurate data entry, and the ability to learn new software and systems.
- Basic accounting or bookkeeping knowledge is an asset.
- Experience with scheduling, invoicing, payment processing, accounting software, or basic bookkeeping is an asset.
- Knowledge of accounts payable, supplier credits, inventory administration, or vendor payments is an asset.
- Experience in the home appliance, appliance repair, automotive service, retail, parts, technical service, or a similar customer-facing service environment is preferred.
- Strong attention to detail, problem-solving ability, and follow-through.
- Ability to communicate effectively with customers, technicians, suppliers, and internal departments.
- Dependable, accountable, organized, and able to work independently while contributing to a team.
- Good mechanical aptitude or knowledge of appliances is an asset but not required.
- Good, be able to occasionally lift up to 25 kg (50 lbs) and move between the service counter, showroom, warehouse, and parts areas.

Join Our Team

At Genier’s Appliances, we value outstanding customer service, teamwork, accountability, and long-term relationships. This is an opportunity to build a rewarding career while playing an important role in supporting our customers and helping our daily operations run smoothly.

Pay: $20.00-$27.00 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Appliance Service Coordinator (Vernon)
🏢 Genier's Appliances
📍 Vernon