Customer Service Representative – Car Keys Ottawa

Location: Ottawa, ON (In-Office Only)
Hours: Monday to Friday, 09:00 AM – 5:00 PM
Compensation: $22.00 - $27.00 per hour

About Us

Car Keys Ottawa is a fast-growing automotive locksmith company, providing key replacement, programming, and mobile services across Ottawa. We’re now expanding our operations and looking for a Customer Service Representative to join our team. This position will play a vital role in ensuring smooth day-to-day operations and excellent customer experiences.

Responsibilities

- Answer incoming phone calls and provide professional customer support
- Respond promptly to leads via email, social media, and online platforms
- Quote customers accurately and close service jobs
- Dispatch technicians efficiently and manage scheduling
- Maintain strong communication between customers, technicians, and management
- Assist with administrative and operational tasks as needed
- Responsibilities may grow over time as the company expands
- Keep office presentable and tidy

Requirements

- Bilingual: Must be fluent in both French and English (spoken and written) (essential)
- Minimum 2 years of experience in a customer support or administrative role (essential)
- Must work in-office (Ottawa location)
- Strong communication and customer service skills




- Ability to learn quickly and adapt in a fast-paced environment
- Excellent organizational and time management skills
- Comfortable multitasking and handling multiple communication channels
- Team player with a positive attitude
- Experience working in the automotive industry such as car dealerships considered an asset

Schedule & Growth

- Initial schedule: Monday to Friday, 9:00 AM – 5:00 PM
- As the role grows, additional hours and responsibilities may be required

Compensation

- Starting wage: $22/hour - $27/hr
- Opportunity for increased hours and growth opportunities as the business expands

How to Apply

If you meet the requirements above and are a motivated, bilingual individual who thrives in a fast-paced environment, we’d love to hear from you!

Please apply with both a resume and a cover letter.
Your cover letter must clearly indicate your experience in customer service and administration.

Pay: $22.00-$27.00 per hour

Benefits:

- Casual dress
- On-site parking

Application question(s):

- Are you eligible to work in Canada?
- What is your gender (optional)?

Experience:

- customer support: 1 year (preferred)

Language:

- both english and french (required)

Work Location: In person

📌 Bilingual Customer Service Representative (Canada)
🏢 Car Keys Ottawa
📍 Canada