About Raange:

Raange is a Canadian-based SMS solutions provider that helps businesses grow their mobile and digital audiences. We serve a wide range of industries, including Retail, Restaurants, Sports Teams, and Charities. Our goal is to provide simple, powerful marketing solutions that drive engagement and revenue for our clients.

Role Overview:

As a Customer Success Specialist, you will be a key player in building and nurturing relationships with our clients. Your primary responsibility will be to ensure that clients have a smooth experience using Raange's platform, maximizing value from their accounts, and helping them achieve their marketing goals. This role is ideal for someone with a mix of customer service and sales experience, as you’ll be handling both client support and upsell opportunities.

Key Responsibilities:

- Client Onboarding: Guide new customers through the setup and activation process, ensuring they are fully equipped to use our platform effectively.
- Ongoing Support: Address client inquiries, troubleshoot issues, and provide product guidance through multiple channels (email, chat, phone).
- Relationship Building: Develop strong, long-lasting relationships with clients to increase retention and loyalty.
- Sales and Upselling: Identify opportunities for upselling and cross-selling Raange’s services to clients, including additional features or upgrades.
- Feedback Loop: Provide actionable feedback to the product team based on customer insights, helping to shape the evolution of our platform.
- Weekly Meetings: Attend weekly in-person team meetings in the Montreal area for collaboration and strategy sessions.
- Collaboration:



Work closely with the Account Executive to ensure seamless communication and the successful execution of client strategies and goals.

Requirements:

- Experience: 1-2 years of experience in customer support, sales, or customer success. Experience in SaaS or marketing technologies is a plus.
- Skills: Strong communication skills, problem-solving abilities, and the ability to build rapport with clients.
- Technical: Comfortable using CRM tools, and experience with SMS marketing or digital marketing platforms is a plus.
- Self-Starter: Ability to work independently and manage your time effectively in a mostly remote role.
- Location: Must be located in or around the Montreal area for weekly in-person meetings.
- Travel: The candidate may need to be available for potential travel to conferences or events.

Why Raange?

- Work Flexibility: Primarily remote with weekly meetings in Montreal, giving you the flexibility to manage your own time.
- Compensation: Competitive base salary with uncapped commission, allowing you to earn based on your performance.
- Growth Opportunities: Raange is rapidly growing, and as a Customer Success Specialist, you’ll have ample opportunities to advance within the company.
- Dynamic Team: Join a passionate and team-oriented team dedicated to delivering innovative marketing solutions.
- Company Equipment: Raange will provide a laptop to help you perform your duties effectively.
- Paid Time Off: The candidate will receive up to three weeks of vacation per year to start.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Additional pay:

- Commission pay

Benefits:

- Paid time off

Schedule:

- Monday to Friday

Language:

- English (required)
- French (required)

Work Location: Hybrid remote in Pointe-Claire, QC

📌 Customer Success Specialist (Canada)
🏢 Raange
📍 Canada