Summary

The Credit & Collections Analyst is responsible for the collection of customer invoices and reconciliation of customer concerns. This position involves a high level of attention to detail to ensure accuracy.

The Ideal Fit (Core Competency)

- Time Management

- Development and Continual Learning

- Problem Solving

- Accountability and Dependability

- Research and Analysis

- Decision Making and Judgment

- Excellent communication skills

What You’ll Do – The Role (Responsibilities)

Credit applications, performing credit references and evaluations, running credit reports and discussing with the National Credit & Collections Manager any accounts with questionable credit scores.

- Set up of all customer accounts in the computer system with tax status and credit levels.

- Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.

- Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.





- Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.

- Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.

- Sending monthly customer statements

- Other duties and tasks as assigned.

What You Need (Requirement)

- 2-5 years’ credit collections experience with strong negotiating and communication skills preferred.

- Certified Credit Professional (CCP) or working toward preferred.

- Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.

- Written and verbal fluency in English

- Strong problem-solving skills with valuable organizational, time management and prioritizing skills.

- In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions

- Travel may be required.

- Manual dexterity is required to use desktop computers and peripherals.

- Overtime as required.

- Lifting or moving up to 10lbs may be required.

📌 Credit & Collections Analyst (Canada)
🏢 Total Power
📍 Canada