Dispatch Level 2

Shift: Monday to Friday (08:00 – 16:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Dispatch – Level 2 to join the Operations Department in our BC facility. This position is responsible for coordinating day-to-day execution of freight dispatch operations by directing drivers, managing live system updates, and resolving operational disruptions to ensure on-time service delivery across the fleet. The incumbent supports the Operations Manager in workforce planning, route optimization, and cost-effective final-mile pickup and delivery. The Dispatch ensures consistent adherence to safety standards, hours-of-service regulations, and customer service performance targets.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

- Live System Management: Monitor and update driver start times based on realized hours of service. Review geographic workload distribution, manage labor allocation, and ensure driver shifts are accurately updated in the system. Input service alerts and impacted freight data to maintain operational visibility.
- Driver Performance & Communication: Monitor driver productivity against KPIs,



setting clear expectations regarding urgency and customer requirements. Address performance gaps through coaching and documentation, while tracking tractor and driver utilization against productivity targets and flag underperformance.
- Driver Discipline & Compliance: Initiate and document first-level driver discipline in accordance with company policy, maintaining accurate records for HR follow-up and escalating broader issues to the Operations Manager.
- Team Leadership & Supervision: Provide daily direction to direct drivers and indirect interoffice staff, aligning them with operational priorities. Coordinate vacation planning, shift coverage, and workload distribution across the team. Support the onboarding and orientation of new team members, and manage vacation planning, shift coverage, and workload distribution.
- Safety & Regulatory Compliance: Promote and reinforce a protected working environment across the fleet. Communicates standards to drivers, reporting workplace hazards to management, and ensuring driver participation in required safety training and random compliance programs.
- Problem Solving & Operational Response: Resolve operational emergencies, including breakdowns, accidents, and weather-related delays. Make rapid, cost-effective decisions to minimize service disruptions and coordinate recovery efforts with Shop and Safety departments.
- Reporting & Administration: Coordinate driver vacation planning and communicate schedule updates to the Operations Manager. Process add pays accurately, issue daily weather updates during winter operations, follow up on overdue PM services, and perform other administrative duties as assigned.

QUALIFICATIONS

- High School Diploma or a Class 1 driver’s licence required.
- Three (3) to five (5)



years of experience in dispatch.
- Transportation, logistics, or supply chain industry experience is preferred.
- Knowledge of trucking industry regulations, including hours-of-service and DOT requirements.
- Familiarity with US customs regulations and cross-border freight processes.
- Organizational Savvy – must be able to maintain a high level of organization while managing multiple priorities.
- Proficiency in dispatch management systems and general office applications.
- Excellent written and verbal communication skills.
- Strong organizational, time-management, and analytical thinking skills with a high tolerance for ambiguity in a fast-paced environment.
- Demonstrated ability to work independently, exercise sound judgment, and solve problems under pressure.

BENEFITS & PERKS

WHY JOIN TRANSX?

- Large, Canadian-owned company
- Operating for over 50 years
- Leading transportation and logistics services
- 11 Terminals across North America
- Competitive compensation
- Partnered training programs and learning supports

BENEFITS

- Comprehensive group health benefits
- RRSP company match programs
- Referral bonus program
- Training and tuition reimbursement

RECOGNITION PROGRAMS

- Annual employee recognition & appreciation events
- Years of service awards
- Employee spotlights in our TransX Newsletter
- Safety recognition
- Annual performance incentives

OTHER PERKS

- Employee and family assistance program
- Encouraged work-life balance
- Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
- Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

📌 Dispatch Level 2 (New Westminster)
🏢 Transx
📍 New Westminster