L.L.Bean Dartmouth is now hiring Full Time Customer Service Lead!

In partnership with the Store Manager, the Lead oversees all store operations, ensures flawless execution of multi-channel service initiative, recruits, hires, trains and develops talent. Ensures delivery of the legendary L.L.Bean customer experience for assigned outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

L.L.Bean has something for anyone who wants to build a successful career. Love of the outdoors is a common thread among our employees, whether they enjoy active outdoor interests or more casual, relaxed weekend activities. And we’re as passionate about Retail Stores as we are about the outdoors.

Responsibilities

- Delivers legendary world-class customer service
- Responsible for operational execution in the stores following known SOPs
- Leads price changes, replenishment, floor-set changes and visual, promotional and marketing initiatives
- Oversees execution of multi-channel services ensuring execution that delivers top notch customer service
- Recommends hiring plans and strategies
- Helps recruit, hire, train and develop talent for the stores
- Addresses employee issues/conflicts and provides feedback, coaching and developmental opportunities.
- Leads and executes compliance with Loss Prevention policies and procedures

Health and Safety Requirement:



Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions. Ensures compliance of front line employees with comprehensive Health and Safety program

Qualifications

- Minimum 3+ years of retail management experience in relevant traffic and volume
- Experience in all aspects of Retail Leadership, service, operations and visual merchandising
- Strong business acumen with the ability to achieve sales and service goals.
- Proven leadership skills with the capability of developing and motivating employees
- Established time management and organizational skills
- Demonstrated interpersonal, written and verbal communication skills
- Capable of building strong partnerships and working collaboratively to achieve goals
- Ability to maintain a high level of enthusiasm, motivation and a positive attitude
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to travel occasionally between stores and outside of state if necessary

Education Level: Associate Degree or equivalent

Experience Level: 3 to 5 years

We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.

We thank all applicants for their interest; however, only candidates under consideration will be contacted

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Advantages:

- Extended health care

Experience:

- Fashion retail: 2 years (required)

Work Location: In person

📌 Retail Customer Service Lead (Canada)
🏢 L.L.Bean Canada
📍 Canada