Company Description

Underground Gourmet is the new dine-in destination and take-away for locals of Front Street West. Created by Gourmet Cuisine, we provide innovative culinary experiences using fresh ingredients.

Gourmet Cuisine is a division of Compass Group Canada Ltd.

Job Description

Duties Include:

- Ensure each guest feels valued by offering excellent customer service

- Accurately process payments made with cash, credit card, and debit via a Point of Sale terminal

- Assist with all service and cleaning related activities within the food service, retail, meeting and dining room areas; including quality improvement, sanitation, and all facility-related activities.
- Reaching for new challenges and asking for additional responsibility
- Balancing high volume with high quality
- Participating in ongoing training and development
- Must have an eagerness to receive, understand, and communicate guest feedback.
- Contribute to future menu offerings based on first-hand knowledge of guest preferences and feedback
- Learn and understand all menu items to better assist guests and contribute to future menus using the valuable feedback received by our guests
- Set-up, service, cleaning and tear down of meeting/tasting room




- Gathering and assembling pre-ordered meals and assisting guests with purchasing process
- Follow Quality Assurance Standards when handling food, cleaning work stations and guest areas
- Perform other duties as assigned

Qualifications

- Must have genuine interest in current food trends and interacting with guests
- Previous hospitality and/or food service experience
- A sense of urgency and strong work ethic to coordinate the cycles of service and stocking needs
- The ability to stay positive and calm under pressure
- A warm, compassionate, and team-focused approach
- Ability to learn quickly in fast-paced, high volume environment and work independently
- Must be dedicated to excellence and hospitality
- Must be comfortable handling cash and credit cards and a Point of Sale system
- Personable & professional presence
- Valid Food Handlers Certification
- Ability to stand, reach with arms and hands, bend, stoop, kneel, and crouch
- Ability to lift objects up to 40lbs when required

Additional Information

- Full time, hourly position
- Typical schedule is morning and afternoons between Monday to Friday
- Based on business demands, occasional shifts during the early morning, evenings, and weekends may be required

📌 Cashier and Guest Service Associate, Underground Gourmet (Canada)
🏢 Gourmet Cuisine
📍 Canada