Reports to: Customer Service Manager

Kohltech Windows and Entrance Systems is a leading window and entrance system manufacturer with manufacturing facilities in Nova Scotia, Ontario and Edmonton. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

Job Summary: Kohltech Windows and Entrance Systems continues to grow and is looking to hire a Warranty & Service Coordinator (WSC) to support our existing team. The WSC is responsible for processing warranty claims, ordering replacement components, scheduling warranty service technicians, reporting, and responding to inquiries. A key role of the WSC is to communicate with customers and set the expectations around the resolution of each warranty submission.

Job Duties:

- Ensure that all warranty claims are investigated, verified, and processed according to company protocols and standards.
- Work with internal departments and personnel to determine the warranty lead time and verify customer service dates.
- Provide 24 to 48-hour response time to customer inquiries, and acknowledgement that orders have been loaded into the service database.
- Maintain communications with Territory Managers to ensure they are aware of warranty claims in their areas.
- Provide feedback from dealer and customer interactions to promote internal processes and product reviews.
- Coordinate the schedule of warranty technicians to balance efficiency and response time.




- Actively work with outside contractors and other stakeholders to ensure Kohltech meets its warranty obligations to customers and end users.
- Ability to recognize issues of urgency and escalate to the Customer Service Manager or other departments to expedite a resolution.

Qualifications:

- Post-secondary education or equivalent combination of training and experience.
- 2-5 years of window/door experience (industry) would be considered an asset.
- Sales or customer service experience would also be considered an asset.
- Experience in the building supply or construction industry would be an asset.
- Strong communication skills, organizational skills, and attention to detail.
- Ability to work in a team environment with minimal supervision.
- Solid level of computer skills and knowledge of Microsoft Office Products required.

This position is in office only. Remote work is not available.

Kohltech is a dynamic company offering competitive compensation and benefits. Starting salary negotiable and highly dependent on previous experience.

To apply:

If you meet the requirements of this opening and are interested in applying, we welcome your application.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Edmonton, AB T6V 0M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Education:

- Secondary School (required)

Experience:

- building supply industry: 1 year (preferred)
- window/door industry: 2 years (preferred)

Language:

- English fluently (required)

Work Location: In person

📌 Warranty & Service Coordinator (Canada)
🏢 Kohltech international
📍 Canada