CONFIDENTIAL CAREER OPPORTUNITY

Position: Senior Service Advisor
Details: On site, Full time, future role

Location: Guelph / Kitchener Region, Ontario

Industry: Automotive Dealership (OEM)

Compensation: $60,000 – $80,000+ (Commission-Based Salary Structure

Benefits: Comprehensive Health, Dental, and Vision Care Extended Health Benefits

About the Opportunity

Are you an experienced, top-tier automotive professional looking to take the next step in your career with a high-volume, reputable OEM dealership in the Guelph/Kitchener region?

We are representing a premier, high-traffic automotive dealership seeking a seasoned Senior Service Advisor to join their dynamic team. This is a confidential search for a driven professional who excels in customer relations, thrives in a fast-paced environment, and is looking to maximize their earning potential through a robust commission-based structure.

Key Responsibilities

- Customer Experience Excellence: Greet customers promptly, listen attentively to their vehicle concerns, and translate technical issues into clear, understandable terms.
- Service Operations: Write comprehensive and accurate repair orders, manage workflow, and coordinate with the shop foreman and technicians to ensure timely vehicle delivery.
- Up-Selling & Advisory: Recommend factory-recommended maintenance and necessary repairs based on manufacturer guidelines and vehicle inspections.
- Communication: Keep customers thoroughly informed regarding repair status, unexpected delays, and cost estimates.
- Warranty Administration: Accurately process warranty claims and adhere to OEM policies and procedures.
- Conflict Resolution:



Handle customer inquiries and concerns professionally, turning challenges into long-term loyalty.

Qualifications & Requirements

- Experience: Minimum 3-5 years of recent experience as a Service Advisor within a high-volume, OEM automotive dealership setting.
- Technical Literacy: Familiarity with dealership management systems (DMS) such as Reynolds & Reynolds, CDK Global, or equivalent.
- Customer-Centric Mindset: Exceptional interpersonal, communication, and organizational skills.
- Driven & Goal-Oriented: A proven track record of meeting or exceeding key performance indicators (KPIs), CSI scores, and sales targets.
- Valid Driver’s License: A clean driving record and a valid G-class driver's license.

Compensation & Benefits

- Competitive Pay: A performance-driven structure projecting $60,000 to $80,000+ per year, backed by a stable base and lucrative commission incentives.
- Health & Wellness: Comprehensive extended health benefits package including health, dental, and vision care.
- Career Growth: Ongoing OEM training and genuine opportunities for internal advancement within a stable, growing dealership group.
- Work Environment: A supportive, skilled team culture in a modern, state-of-the-art facility.

How to Apply

All applications will be handled with the utmost confidentiality. Please apply via this advertisement. If you possess the required experience and are ready to elevate your career with an industry leader, please submit your resume and cover letter in strict confidence.

Pay: $60,000.00-$80,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Sr. Service Advisor (Canada)
🏢 Nameless
📍 Canada