About the Opportunity

Key Instincts is recruiting on behalf of our client, a professional law firm seeking a dependable, organized, and client-focused Receptionist to join their team.

As the first point of contact for clients and visitors, the Receptionist plays an important role in creating a welcoming, respectful, and professional experience. This position is well suited to someone who demonstrates maturity in their judgment and conduct, takes initiative, enjoys staying productive, and is genuinely interested in learning.

The successful candidate will be detail-oriented, focused, self-motivated, and comfortable managing a variety of reception and administrative responsibilities within a confidential professional environment.

Key Responsibilities

- Greet clients, visitors, couriers, and service providers in a skilled and welcoming manner
- Answer, screen, and direct incoming telephone calls and general enquiries
- Assist with basic client enquiries while ensuring legal questions are directed to the appropriate lawyer or team member
- Schedule, confirm, reschedule, and organize client appointments
- Provide approved quotes, estimates, and general service information
- Receive, copy, scan, and securely handle client identification and supporting documentation
- Receive documents, correspondence, deliveries, and payments as required
- Release documents to authorized individuals in accordance with firm procedures
- Maintain accurate records of documents received, released, or picked up
- Take transparent, detailed, and accurate notes during calls and client interactions
- Draft basic letters, emails, and administrative correspondence using Microsoft Word
- Proofread documents for spelling, grammar, formatting, and accuracy




- Organize files, scan documents, photocopy materials, and complete basic data entry
- Monitor and order office supplies as authorized
- Maintain reception, meeting rooms, and common areas in a professional and client-ready condition
- Assist lawyers and administrative staff with general office duties
- Identify productive tasks and remain engaged during quieter periods
- Maintain strict confidentiality regarding all client, legal, and business information

What We Are Looking For

Our client is seeking someone who:

- Demonstrates professional maturity, sound judgment, and discretion
- Is self-motivated and does not require constant direction
- Takes initiative and looks for ways to stay productive
- Is interested in learning and comfortable asking questions
- Has strong verbal and written communication skills
- Has excellent attention to detail and accuracy
- Is focused, organized, and able to manage multiple priorities
- Can take thorough and reliable notes
- Has strong typing skills
- Is proficient in Microsoft Word
- Can draft clear and professional basic correspondence
- Maintains confidentiality and professional boundaries
- Is dependable, punctual, and accountable
- Remains calm and respectful when supporting clients who may be experiencing stressful or sensitive circumstances

Qualifications

- Previous reception,



administrative, customer service, or professional office experience is preferred
- Experience in a law firm, medical office, financial institution, or another confidential work workplace is considered an asset
- Proficiency in Microsoft Word, email, calendars, and general office technology
- Strong spelling, grammar, proofreading, and document-formatting skills
- Ability to work independently and collaboratively
- Ability to manage sensitive information with discretion

Why Consider This Opportunity

This position offers the opportunity to work within a professional legal environment, develop valuable administrative skills, and become an important part of a client-focused team.

Our client values reliability, initiative, professionalism, accountability, discretion, and a genuine willingness to learn.

How to Apply

Please submit your resume along with a brief cover letter outlining your relevant experience and why you would be a strong fit for this opportunity.

Key Instincts is managing the recruitment process on behalf of our client. Only candidates selected to move forward in the recruitment process will be contacted.

We thank all applicants for their interest.

Our client is committed to maintaining a respectful and inclusive workplace. Employment decisions will be based on qualifications, experience, professional conduct, and the ability to meet the requirements of the position.

Pay: $21.00-$24.00 per hour

Benefits:

- On-site parking
- Paid time off

Experience:

- Administrative: 3 years (preferred)
- Customer service: 3 years (preferred)

Language:

- English (required)

Work Location: In person

📌 Law Firm Receptionist – Client Service & Administrative Support. (Okotoks)
🏢 Key Instincts
📍 Okotoks