The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

- Respond to incoming phone calls, and customer emails to process orders efficiently
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide qualified customer support
- Perform orders, refunds, and exchanges




- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned

📌 Customer Service Representative (Canada)
🏢 Allredi
📍 Canada