About Home2 Suites by Hilton Brampton

Home2 Suites by Hilton is an award-winning extended-stay brand designed for guests who crave a smarter, more flexible travel experience — offering spacious suite-style accommodations that combine comfort, convenience, and community. Our Brampton location proudly serves the Greater Toronto Area, welcoming extended-stay guests, business travellers, and families alike with a warm, home-away-from-home environment. We are committed to delivering genuine hospitality every day, guided by Hilton's values of integrity, leadership, teamwork, and ownership.

Role Overview

We are seeking a passionate, service-driven leader to join our team as Front Office Manager. In this role, you will oversee all Front Office operations, champion an outstanding guest experience from check-in to check-out, and inspire a high-performing guest services team. You will be a visible, hands-on leader who sets the tone for excellence, ensures consistent brand standards, and drives both guest satisfaction and operational efficiency across the property.

Key Responsibilities

● Manage all day-to-day front desk operations, including check-in, check-out, and night audit processes.

● Build, manage, and publish scheduling for the Guest Services team to ensure optimal coverage across all shifts.

● Lead the full recruitment, onboarding, training, and ongoing development of front office staff.

● Handle guest concerns and complaints with professionalism, empathy, and effective service recovery strategies.

● Ensure consistent adherence to Hilton brand standards, policies, and operating procedures.

● Oversee room inventory management, rate strategies, and availability to maximize occupancy and revenue.

● Collaborate closely with Housekeeping, Maintenance, Sales, and Food & Beverage departments to ensure seamless hotel operations.

● Monitor, analyse,



and act on guest satisfaction scores (GSS/QA) to drive continuous improvement.

● Manage cash handling, daily financial reconciliations, and accurate front office reporting.

● Participate in departmental budgeting, forecasting, and cost-control initiatives.

● Serve as Manager on Duty (MOD) as required, providing property-wide leadership and decision-making authority.

● Conduct daily shift briefings to align the team on arrivals, VIPs, priorities, and operational updates.

What We're Looking For

● Minimum 2–3 years of supervisory or management experience in the hospitality industry.

● Previous experience with a branded hotel (Hilton experience strongly preferred).

● Proficiency with Property Management Systems (PMS); experience with PEP, HotelKey or similar platforms is an asset.

● Demonstrated leadership, coaching, and team-building skills with a people-first approach.

● Excellent guest communication, interpersonal, and conflict-resolution abilities.

● Versatile availability, including evenings, weekends, and statutory holidays as required by hotel operations.

● Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

● English fluency required; additional language skills are a valued asset.

● Must be legally eligible to work in Ontario, Canada.

Compensation & Benefits

● Competitive salary commensurate with experience.

● Comprehensive health, dental, and vision benefits package.

● Hilton Go Team Member travel discount program — explore Hilton properties worldwide.

● Paid vacation and time off.

● Clear career advancement pathways within the Hilton family of brands.

● A supportive, inclusive, and team-oriented workplace culture.

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Office Manager (Canada)
🏢 Home2 Suites - Brampton West
📍 Canada