Full job description:

RIG Logistics is a professional dedicated rapidly growing transportation storage and distribution company dedicated to delivering high-quality products and services service for our valued customers. With a commitment to innovation, efficiency, and customer satisfaction backed by our 6 terminals across Canada, US and Mexico.

We are recruiting a experienced professional Linehaul & LCV Planners to join our Calgary team, you'll play a pivotal role in driving our operational efficiency and provide quality skilled transportation service for our valued customers.

Hours of Work:

Monday to Friday, 7:30 am to 16;00. Weekly hours may vary depending on operational/business needs. Occasional weekend availability.

Job Responsibilities:

- Collaborate with the logistics team to ensure safe and efficient daily operations.
- Compile route assignments and dispatch drivers effectively.
- Track, trace, and provide timely updates on shipment statuses.
- Proactively address day-to-day issues and contribute to continuous improvement initiatives as a high-performing team player.
- Ensure all orders and trip events are recorded in the TMW and system is update in an accurate and timely fashion.
- Ensure the Company meets all customers requirements, and any changes are communicated immediately.
- Follow up with drivers who are late with their loads and resolve any issues they may encounter.
- Analyze and optimize logistical procedures for enhanced efficiency.
- Professionally communicate with customers, addressing queries via phone, email, or fax.
- Prepare accurate reports for upper management.




- Provide backup support to team members outside regular hours, as needed.
- Foster positive working relationships with coworkers, drivers, management, and customers.
- Establish and maintain a reliable carrier base for new and existing accounts.
- Conduct price negotiations for 3PL services and coordinate movements with carriers.
- Collaborate closely with internal team members to ensure client satisfaction.
- Respond to customer and drivers communication via Satellite, email, phone, and messaging to resolve issues in an expedited manner.

Requirements and Skills:

- 2+ years of experience in the trucking industry or dispatch role.
- Reefers experience preferred.
- Bachelor’s degree in Logistics and Transportation preferred.
- Experience with transportation and logistics software: Load Link, DAT Board, Fleet Manager, and Border Connect.
- Candidates with TMW experience will be given preference.
- Excellent communication, organizational, and time management skills.
- Ability to handle high-stress situations with composure.
- Proficiency in Department of Transportation (DOT) rules and regulations.
- Strong command of MS Office suite with a quick learning ability for new platforms/systems.
- Understanding of transportation laws and regulations in Canada and the USA.

Hours of Work:

· Proven ability to deal productively and professionally with internal and external customers.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Experience:

- dispatching: 2 years (required)

Work Location: In person

📌 Dispatcher (Calgary)
🏢 Rig Logistics
📍 Calgary