If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a outstanding place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Team Lead, Credit & Collections, you will ensure The City's revenue is collected, help mitigate revenue loss, and support Tax Recovery efforts. You will also be responsible for collecting overdue accounts receivable and assessing the creditworthiness of applicants. Primary duties include:

- Lead a team of direct reports including recruitment and selection, mentoring/coaching and development.
- Act as a liaison between Credit and Collections as well as City business units and work to find credit and collections solutions.
- Provide support to staff to aid in resolving escalated inquiries and/or concerns for the public, senior management or Councillor's Office.
- Interpret and advise on the Municipal Government Act (MGA), City Bylaws, and corporate policies.
- Act as the Subject Matter Expert (SME) for taxation and corporate receivables.




- Prepare and distribute monthly and quarterly receivable tracking for senior management.
- Provide relief coverage to the Finance Leader, Credit and Collections as required.

Qualifications

- A completed 2 year diploma in Business Administration or a related field and at least 8 years of credit and collections experience is required.
- 3 years supervisory experience will be considered an asset.
- A completed Certificate from the Credit Institute of Canada will be considered an asset.
- Experience working with PeopleSoft Financial Supply Chain Management (FSCM), Property Tax on the Web (PTWEB), Business Tools, (BTOOLS), and Microsoft Office (Excel, Word, Outlook and PowerPoint) will be considered an asset.
- Working knowledge of Municipal Government Act will be considered an asset.
- The ability to efficiently communicate and relay complex information in a way that is easily understood by diverse audiences.
- Strong interpersonal skills accompanied by a proven customer focus and strong negotiation and problem-solving abilities.

Pre-employment Requirements

- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.

Workstyle

- This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

- Business Unit: Finance
- Union: CUPE Local 38
- Position Type: 1 Temporary (up to 22 months)
- Compensation: Pay Grade 11 $46.21 - 61.78 per hour
- Hours of work: Standard 35-hour work week.
- Days of work: This position works a 5-day work week with 1 day off in a 3-week cycle.
- Location: 800 Macleod Trail SE
- Audience: Internal/External
- Apply By: August 11, 2026
- Job ID: 315022

📌 Team Lead, Credit and Collection (Calgary)
🏢 City of Calgary
📍 Calgary