Contract
Edmonton, Alberta (Hybrid)
Posted on August 4, 2026

Tri-global Solutions Group Inc.

PROCESSING CENTER ADVISOR (Assessor/Representative) – Edmonton

Requisition #: R26-3560 (GOAPRDJP00000985) – Edmonton

Location: Edmonton, Alberta (Hybrid – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

————————————————————————

Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).

WORK MODEL: The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

————————————————————————

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented,



client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities:
– Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.

– Determine client eligibility by reviewing financial and supporting documentation.

– Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.

– Provide guidance on program requirements and assist clients in navigating online services and processes.

– Investigate and resolve application, payment, eligibility, and system-related issues.

– Maintain accurate records and ensure compliance with privacy, security, and information management requirements.

– Collaborate with internal and external partners to support effective program delivery.

– Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring:
– Experience in customer service, program administration, perks administration, case management, or a related field.

– Strong analytical, problem-solving, and organizational skills.

– Ability to interpret and apply legislation, policies, procedures, and program guidelines.

– Experience assessing information and making decisions with a high degree of accuracy and attention to detail.

– Ability to manage competing priorities in a high-volume, fast-paced environment.

– Strong verbal and written communication skills.

– Experience handling sensitive and confidential information with professionalism and discretion.

– Ability to build positive relationships and provide empathetic, client-focused service.





Assets:
– Experience with government programs, eligibility assessment, or social benefits administration.

– Experience supporting clients through complex or sensitive situations.

– Experience using multiple systems and databases simultaneously while delivering customer service.

MANDATORY SKILLS

– High School Diploma/GED. (Yes or No)

– Experience in Customer Service and/or Retail sales experience. (3 years+)

– Experience researching existing documentation to determine a resolution. (2 years+)

– Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)

– Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (3 years+)

DESIRABLE / NICE TO HAVE SKILLS

– Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)

– Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)

– Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)

– Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)

– Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

– Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.

– Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.

– Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

To apply for this job email your details to [email protected]

📌 Processing Center Advisor/Assessor (Edmonton)
🏢 Tri-global Solutions Group
📍 Edmonton