Location: Richmond, BC

Employment Type: Full-Time | Permanent

Compensation: $65,000 - $70,000 + bonus opportunities

About the Role
We’re looking for a detail-oriented and customer-focused professional to join our team. In this role, you will build strong client relationships, manage logistics operations, and ensure a high standard of service delivery across project accounts.

Key Responsibilities

- Act as the first point of contact for customers, responding to inquiries promptly via phone and email
- Coordinate shipments across air, ocean, rail, and ground transportation
- Manage freight requests, quotes, customs coordination, and documentation
- Select and communicate with carriers, vendors, and internal teams
- Track shipments, resolve issues, and proactively prevent service failures
- Handle billing processes, including invoice accuracy, cost tracking, and discrepancy resolution
- Monitor reports, identify exceptions, and implement corrective actions
- Maintain accurate records in the freight management system
- Support SOP development and implementation for new and existing accounts
- Collaborate with cross-functional teams to improve operational efficiency





Qualifications

- 3–5 years of experience in freight forwarding or project logistics
- Strong knowledge of transportation modes (air, ocean, ground, rail)
- Understanding of Canadian customs processes and Incoterms
- Experience with CargoWise (preferred)
- IATA, IMO, or TDG certifications considered an asset
- Strong communication and problem-solving skills

What’s Offered

- Eligible for quarterly performance bonus
- RRSP
- 3 weeks vacation
- Health and dental benefits

This role offers the opportunity to work in a dynamic, fast-paced logistics environment where customer service, accuracy, and operational excellence are key. You will play an important part in supporting global supply chain activities, building strong customer relationships, and ensuring smooth end-to-end shipment coordination. If you are detail-oriented, proactive, and enjoy problem-solving in a collaborative team setting, this position provides a excellent opportunity to grow within the logistics and freight forwarding industry.

INT001

📌 Project Specialist (Richmond)
🏢 Integrated Staffing
📍 Richmond