Who is Redstone, and What’s Our Mission?

Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world. As a growing agency, we’re big on growth opportunities and development, investing in our team to help them thrive.

Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas.

Sound like your kind of place? Keep reading… ? Your Role in Our Journey:

The Account Manager brings a high level of organization, strategic planning, relationship management, and leadership to client services. Reporting to the Manager of Client Services, this role is responsible for managing a portfolio of association clients, serving as the primary point of contact and trusted advisor for each account, ensuring exceptional service delivery from the full account team and alignment with client goals.

Your role in action

Association Management

Customer satisfaction, and acting a point of contact for client needs

Managing the high-level and daily needs of a varied portfolio of clients

Building strong, trusting relationships with clients and their stakeholders and managing volunteers

Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery

Preparing and delivering weekly/monthly reporting to clients and management as needed

Board/committee meeting planning, minute-taking and follow-up on actions items

Maintaining up-to-date databases (sponsorship, attendee, membership, etc.)





Stepping in to support challenging situations if they arise, and keeping Director apprised on progress, challenges, etc.

Lead and manage general communication needs, email campaigns and website updates

Ongoing learning of new tools, software, and best practices to improve personal job performance and client efficiency on an ongoing basis

Completion of other tasks essential to the successful delivery of scope and/or at Managements’ request

Executive Director Services

This position may also involve assignment to 1-2 client portfolios (as part of the accounts you are responsible for above, not in addition to) to lead at an executive level. Some executive-level services include:

Developing and executing annual project plans, delegation within the internal team, overseeing and ensuring accountability on delivering from the entire team

Annual planning, including budget development and management, and assisting with governance and or business development

Confidently and accurately supporting leadership of boards in governance proceedings, and presenting reports to the board on behalf of Redstone/client team You’ll Thrive in this Role if:

You have a Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field;

You excel at building and maintaining trusted relationships with clients, stakeholders, and internal teams;

You have 8+ years of relevant, association or board leadership experience;

You are highly organized and can successfully manage multiple accounts, priorities, and deadlines simultaneously.

Serious Bonus

Points if

You have experience working with association management companies, or agencies; and/or

You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or

You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

📌 Account Manager (Executive Director) (Canada)
🏢 Redstone Agency
📍 Canada