About Us

Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.

In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development

**.

The Opportuni**

tyAs a Client Solutions Account Manager, you will be the first point of contact for any client issues, concerns and retention enquiries. This is a Loyalty based role with an emphasis on client Retention. It is essential that you understand the client’s needs and provide solution

**s.

Day-to-Day Duties and Responsibilit**

- iesOffer consistent and superior experience by focusing on customer loyalty/retention, ensuring high engagement and maximum utility of our servic
- es.Act as the primary resolver for client concerns, with a keen focus on retention and positive outcom
- es.To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedur
- es.Conduct follow-up care calls to gather client feedback and ensure satisfacti
- on.Thoroughly investigate client service issues through discussion with the client and relevant internal tea




- ms.Resolve all client issues in a timely manner and at all times be focused on resolution and long-term client retenti
- on.Ensure that all client matters and service issues are dealt with professionally and courteous
- ly.Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicab
- le.Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exis
- ts.Collaborate effectively with internal teams such as collections or compliance, to ensure timely resolution and properly escalating issues which require specialized supp

ort The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organizat **ion.

What you Bring to the**

- TeamExceptional service delivery through interpersonal communication skills, both v

erbaland wr
- ittenA keen eye for detail, with the ability to thrive in our dynamic, quick-

pacedenviron
- ment.Ability to work independently and self-directed,



as well as in a
- team.Proficiency with Microsoft Office tools, including report building capability in Excel and Salesf
- orce.An enthusiastic, proactive approach with a proven ability to handle pressure and challenges with a solution-oriented min

**dset. Education & Expe**
- rienceMinimum of one (1) year experience in a client retention / client satisfaction
- role.Must have experience in client services, negotiations, and escalation manag
- ement.Previous experience of Salesforce is considered an

**asset.

Workin**

- g HoursMonday to Friday; rotating shifts of 9:00 - 5:30PM & 12:00 -

**8:30PM.

What’s In It**

for You?Let’s talk rewards — because your success deserves to be rec
- ognized.Base salary: $55,000 -
- $60,00015 days paid vacation + statutory
- holidaysExtra day off for your
- birthdayHealth
- benefitsEmployee Assistance Progr
- am (EAP)RRSP matching
- programSupportive leadership and a Great Place To Work® Certified

culture This posting is for an existing

**vacancy.

Apply now and become part of Peninsula Canada’s exciting growth journey. This posting is for an existin**

*g vacancy.

Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet*

your needs.

📌 Account Manager (Toronto)
🏢 Peninsula Canada
📍 Toronto