.heroV2.visible {background-image: url(https://files.ia.ca/-/media/files/carrieres/2025/hero-offresemploi_phn.jpg);} @media only screen and (min-width: 768px) {.heroV2.visible {background-image: url(https://files.ia.ca/-/media/files/carrieres/2025/hero-offresemploi_tblt.jpg);}} @media only screen and (min-width: 1000px) {.heroV2.visible {background-image: url(https://files.ia.ca/-/media/files/carrieres/2025/hero-offresemploi_dsktp.jpg);}}

Employer: iA Financial Group

Office: 855, avenue Broadway

Location: Shawinigan, Quebec

Job category: Customer Service and Administrative Support

Job ID: JR10027353

Job type: Temporary Job

Apply before: 2026-08-23

Description

Agency Support Representative (Shawinigan)

Build Your Future With Us

Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future?

As an Agency Support Representative (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You Will Accomplish With Us

As an Agency Support Representative (Shawinigan), you will be at the heart of the Career agencies' mission :

Welcome and assist clients and sales advisors, in person and over the phone, while providing professional and courteous service

Ensure smooth communication and effective collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when needed

Provide administrative and operational support to the sales force, including advisor contracting, onboarding, integration, and offboarding activities

Support the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes

Contribute positively to agency operations by helping manage office facilities, mail, office supplies, and by documenting processes and tasks related to agency activities

What Will Help You Succeed in This Role

We are looking for someone who:

Is recognized for providing excellent customer service and understanding the needs of clients and the sales force

Demonstrates solid communication and interpersonal skills

Brings a proactive attitude, strong motivation, and a positive team spirit

Shows autonomy, attention to detail, and adaptability in a changing environment

Has relevant experience in administration, office support, or a related field

Has an intermediate level of English, as the role involves occasional interactions with English-speaking internal and external partners

Why You'll Love Working With Us A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference A healthy, safe,



equitable, and inclusive workplace that promotes collaboration and respect An on-site position at the center of agency operations with a stable 35-hour work week, Monday to Friday

Tailored training to support your integration and professional development

Competitive advantages, including an on-site work premium, telemedicine, employee and family assistance program, discounts on iA products, and more!

Apply Today and Take the Lead on Your Career

Your talent matters here.

Hesitating to Apply?

At iA, we believe in potential and value diverse backgrounds and experiences. If this role inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we would love to get to know you.

Please note that this is a temporary 15-month position, offering an excellent opportunity to gain valuable experience within a dynamic team and a well-established organization in the financial services industry.

Get ahead of your career, where your talent belongs

See why so many people choose iA!

Company Overview iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Build Your Future With Us

Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future?

As an Agency Support Representative (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team.



This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You Will Accomplish With Us

As an Agency Support Representative (Shawinigan), you will be at the heart of the Career agencies' mission :

Welcome and assist clients and sales advisors, in person and over the phone, while providing professional and courteous service

Ensure smooth communication and effective collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when needed

Provide administrative and operational support to the sales force, including advisor contracting, onboarding, integration, and offboarding activities

Support the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes

Contribute positively to agency operations by helping manage office facilities, mail, office supplies, and by documenting processes and tasks related to agency activities

What Will Help You Succeed in This Role

We are looking for someone who:

Is recognized for providing excellent customer service and understanding the needs of clients and the sales force

Demonstrates strong communication and interpersonal skills

Brings a proactive attitude, strong motivation, and a positive team spirit

Shows autonomy, attention to detail, and adaptability in a changing environment

Has relevant experience in administration, office support, or a related field

Has an intermediate level of English, as the role involves occasional interactions with English-speaking internal and external partners

Why You'll Love Working With Us A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect An on-site position at the center of agency operations with a stable 35-hour work week, Monday to Friday

Tailored training to support your integration and professional development

Competitive benefits, including an on-site work premium, telemedicine, employee and family assistance program, discounts on iA products, and more!

Apply Today and Take the Lead on Your Career

Your talent matters here.

Hesitating to Apply?

At iA, we believe in potential and value diverse backgrounds and experiences. If this role inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we would love to get to know you.

Please note that this is a temporary 15-month position, offering an excellent opportunity to gain valuable experience within a dynamic team and a well-established organization in the financial services industry.

","datePosted": "2026-08-04T00:00:00-04:00","hiringOrganization": {"@type": "Organization","name": "iA Financial Group","sameAs": "ia.ca/jobs","logo": "https://files.ia.ca/-/media/files/commun/logo-ia/ialogo_d_en.png"}}

📌 Agency Support Representative (Shawinigan)
🏢 iA Groupe financier / iA Financial Group
📍 Shawinigan