Tucana Aviation Services Ltd. is expanding its operations and we're looking to add an Aircraft Refueler/Ground Handler(Fixed Base Operations Agent) to our growing team!

Position: Fixed Base Operations Agent

Company: Tucana Aviation Services Ltd.

Reporting to: FBO Operations Manager

Position Description

FBO Base Staff support the day-to-day operational requirements of the Fixed Base Operation under the direction of the FBO Operations Manager. FBO Base Staff may be required to fulfill a wide array of responsibilities and duties in ensuring that visitors of the FBO are supported through both under and over wing services for their aircraft, passengers, and cargo.

Key Responsibilities

Ground Handling Operations

- Marshal aircraft in and out of designated parking positions using standard signals.
- Tow and reposition aircraft safely using approved ground handling equipment.
- Secure aircraft with chocks, cones, and wing-walkers as required.
- Operate and maintain ground support equipment (e.g., tugs, GPUs.).
- Assist with baggage and cargo handling for arriving and departing aircraft.

Aircraft Refueling
- Conduct over-wing and single-point refueling for Jet A and Avgas aircraft.
- Perform daily fuel quality control checks and equipment inspections.
- Complete accurate fuel tickets and ensure compliance with documentation protocols.
- Monitor fuel inventories and communicate refueling requirements as needed.

Aircraft De-Icing
- Carry out aircraft de-icing operations using Type I/IV fluids in accordance with procedures.
- Coordinate de-icing safely with flight crews and operations personnel.
- Maintain de-icing equipment and record fluid usage and equipment checks as required.

Customer Service
- Provide professional, courteous support to flight crews, passengers, and guests.
- Coordinate concierge services including ground transport, catering, and lodging.
- Respond to service requests efficiently via radio, phone, or in-person communication.
- Ensure client areas such as lounges and terminals are clean and service-ready.

Administrative Support




- Record and process fuel sales, aircraft service tickets, and other ground support activities.
- Maintain operational records, inspection logs, and service reports.
- Support compliance with internal procedures and applicable airport regulations.
- Participate in ongoing training, safety meetings, and procedural briefings.

Facility & Safety Maintenance
- Inspect and maintain the airside operating area for hazards, debris (FOD), and equipment condition.
- Ensure all activities are conducted in accordance with safety protocols and operational standards.
- Support emergency response efforts and equipment readiness as needed.
- Assist with general cleanliness and organization of hangars and common workspaces.

Additional Responsibilities:
- Assist in seasonal support including snow removal and winter safety precautions
- Provide support for crew and passengers as required based on the operation
- Support with administrative functions to FBO Operations
- Additional responsibilities (as required)

Reporting Requirements:
- Field Level Hazard Assessments
- Report On Issues Regarding Maintenance and Infrastructure

Educational Requirements:
- High school diploma or equivalent.

Skill Requirements:
- Must be organized and keen to detail.
- Must be able to work unsupervised and manage priorities for a variety of tasks with frequent interruptions.
- Must be able to work under pressure to handle time sensitive tasks.
- Ability to communicate clearly and efficiently.

Certificates & Licensing Requirements:
- Valid Class 5 Driver's License with a satisfactory Driver’s Abstract.
- Ability to obtain Airside Vehicle Operator's Permit & Airport Security Clearance.

Working Conditions:
- Physically capable of lifting 50+ lbs.
- Work in varied weather conditions.
- Hours of work may vary and include shifts, weekends, holidays, or on-call periods depending on operational needs.

We sincerely thank all applicants for their interest in this opportunity. Please note that only those selected for further consideration will be contacted. Job Types: Full time, Permanent

Work Location: In person

📌 Aircraft Refueler/Ground Handler (Springbrook)
🏢 Tucana Aviation Services
📍 Springbrook