Job Overview

We are seeking a motivated and experienced Assistant Store Manager to join our agile team. In this role, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to foster a positive work workplace.

Duties and Responsibilities:

· Report to the Store Manager and Area/District Manager and complete all tasks as requested

· Create a positive work environment and culture within the store

· Maintain a clean and safe workplace while following food safety regulations

· Assume the position of Manager on Duty (MOD) when Store Manager is not present

· Troubleshoot technical issues which includes but is not limited to the Point of Sale system, third party delivery applications, music system, digital menu boards, and network

· Perform and/or coordinate maintenance on fixtures and equipment

· Manage staff issues and complaints and escalate to Store Manager where appropriate

· Manage customer service issues and complaints and escalate to Store Manager where appropriate

· Responsible for safeguarding store keys and ensure all opening and closing duties are completed

· Supervise and delegate tasks to Bakers and Keyholders to ensure smooth operations and exceptional customer service

· Coach and train Bakers and Keyholders to ensure products meet the highest standards of quality

· Monitor inventory levels and alert Store Manager when stock levels are low, and place orders upon Store Manager’s request

· Receive and store deliveries of ingredients and supplies

· Prepare cookie dough and bake cookies in ovens following Craig’s Cookies recipes with care and attention





· Coordinate and implement baking schedules to ensure availability and selection of products at all times

· Greet customers with a warm and friendly demeanour and provide assistance with product selection and recommendations

· Pick and package customer orders and complete customer transactions using the supplied Point of Sale system

· Prepare and package all other orders while ensuring accuracy and timeliness (pick up, delivery, shipping, special events)

· Wash dishes, bowls, baking pans and other equipment using posted methods

· Complete opening and closing checklists and tasks, including but not limited to wiping and disinfecting all surfaces, sweeping, mopping, taking out garbage and recycling

· Open and close registers while ensuring all tenders are balanced and make bank deposits

· Answer phones

· All other tasks as required by the business

Required Skills and Qualifications:

· Valid Food Handlers Certificate

· High School Diploma

· Previous leadership experience

· Strong attention to detail and ability to follow recipes and directions with accuracy and efficiency

· Excellent leadership, communication and interpersonal skills

· Strong organizational and planning skills

· Ability to work in a quick-paced environment and handle multiple tasks simultaneously

· Familiarity with food delivery applications (for example Uber Eats)

· Previous experience in a bakery or food service environment

· Open availability and able to work flexible hours, including mornings, evenings, weekends, and holidays

· Ability to stand for extended periods, bend, use appliances, and lift heavy items

Job Type: Full-time

Pay: $40,000.00-$42,000.00 per year

Benefits

- Casual dress
- Store discount

Language:
- French (preferred)

Work Location: In person

📌 Assistant Store Manager Craig's Cookies (Concord)
🏢 Craig's Cookies
📍 Concord