ASSOCIATE, OFFICE ADMINISTRATION The key to success in the Associate, Office Administration role is a strong attention to detail and a customer service focus. This important and visible position provides reception and administrative support to the business, primarily coordinating incoming calls, visitors, and deliveries.

As part of the Administration team, the associate will also rotate through tasks, including opening and closing duties for the office, as well as assisting with other projects as needed.

This role offers an excellent opportunity to engage with both internal and external clients, as well as other insurance professionals, while gaining a comprehensive understanding of the business.

LOCATION AND STATUS

- Ottawa, ON
- Full-time, permanent

Key responsibilities include, but are not limited to:

- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- May sort, process and verify receipts, expenditures, forms and other documents
- May organize the flow of work for other office support workers
- Complete other duties as assigned

QUALIFICATIONS





- 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
- Post-secondary certificate, diploma, or degree in business administration is an asset.
- Proficient in Microsoft Office Suite, including Outlook and Teams, with experience using office technology such as scanners, copiers, and fax machines.

VALUES & COMPETENCIES

- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Detail-oriented with critical thinking and accuracy.
- Ability to prioritize tasks and meet deadlines effectively.
- High level of professionalism and integrity, with the ability to interact with diverse individuals.
- Team player with strong communication skills.
- Flexible, adaptable, and proven problem-solving abilities.
- Capable of working both independently and as part of a team.
- Solution-focused with a positive attitude.
- Committed to excellence in customer service and building solid relationships at all levels.

COMPENSATION Salary Range: $40,000 - $45,000 CAD annually

Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity.

VACANCY: This position is for an existing vacancy.

USE OF ARTIFICIAL INTELLIGENCE: Our recruitment process may be completed with video conference technology.

📌 Associate, Office Administration (Ottawa)
🏢 Acera Insurance
📍 Ottawa