Reporting to the General Manager, the Service Writer has responsibilities with both Customer relationships, and the administration of the business. This role has specific responsibilities as follows:

o Safety

- Role model a ‘safety first’ attitude amongst the team

o Tasks: o General:

- Open / close front office – locks, lights and signs
- Use current tools to communicate with internal staff
- Cleanliness of front office

o Customer Communication:

- First to answer the phone / greet walk-in customers
- Monitor shop calendar and be aware of ‘incoming’ customers
- Check customer inquiries on emails, SM, Payment boxes[GM1] [DG2] , and other communication tools

o Work Orders and Invoicing:

- Open work orders and, when necessary, ensure customer specific criteria are incorporated in the work order
- Request approval for work from Fleet clients
- Authorize work orders in SM
- Request customer PO number, where applicable




- Conduct a final review of completed work orders prior to sending the completed invoice to customers
- Send invoices to clients for payments
- Receive client payments
- Internally flag work orders that require immediate attention / have gone stagnant

o Receivables / Payables:

- Watch for and advise the GM on overdue accounts receivables
- Review payables and input necessary data for electronic payments to our suppliers Handle customer complaints as required

o Other duties which may be required from time to time which may or may not fall within the overall scope of this role Pay: $25.00-$30.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Automotive Service Advisor (Ottawa)
🏢 Ed's Truck Service
📍 Ottawa