Reference Number AG78478779

Date Posted 09/07/2026

Province Ontario

City Brampton

Job Type Contract

Salary Range $23.00 /hr

Pay rate: $ 23.76/hr.

Shifts:Monday to Friday 11am to 7pm (aftertraining for 6 weeks9 AM to 5PMon site)

Hybrid after 6 weeks of training

Start Date –July 21, 2026, on an ongoing basis.

Temporary to Permanent Opportunity

Why Drake

- Consistent weekly pay you can count on
- Supportive onboarding
- Access to a variety of temporary work
- Flexible hours and assignments
- Immediate income opportunities
- Proactive, clear communication
- Your own dedicated recruitment consultant

The Role

- Taking inbound customer calls and would be responsible forTaking payments for Express duty and tax shipments
- Tracking customer packages
- Alerting appropriate personnel about payments. Creating a case or filling out a form to alert stations/GTS of payments made.
- Provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.
- Book pick-up calls using the automated dispatch system.
- Provide rates for both quoted and tariff customers.
- Provide information on proof of delivery requests and shipment status inquiries.
- Gather and record the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.
- Ensure all messages are being handled in a timely,



efficient manner between call takers and dispatching.
- Manage all customer complaint calls professionally and effectively to increase customer satisfaction.
- Update all required logs daily to track and trend data.
- Adhere to all applicable call flow processes and Quality Assurance requirements.
- Responsible for 100% internal and external customer satisfaction
- Interact effectively with other members of the customer service, operations and sales teams.

What you ’Il bring

- Ability to attend 75 to 100 incoming chat, email and calls per day
- Must be Bilingual in both written and spoken English and French
- Call Center Experience is preferred
- Must have Customer Service experience with excellent telephone mannerisms.
- Ability to work at the desk for longer duration.
- Ability to work in a quick-paced environmentand high transactional environment.
- Must have experience with escalated calls/clients.
- Must be able to effectively handle irate customers.
- Proven ability to work under pressure.
- You will need to pass Criminal background check.

Since 1951, Drake International has connected people with meaningful work across Canada and globally. We are an equal opportunity employer committed to diversity, inclusion and accessibility. Accommodation is available throughout the recruitment process. For accommodation requests, contact (905) 279-7606.

This hiring process may use AI‑enabled tools to support

📌 Bilingual Customer Service Representatives (Brampton)
🏢 Drake International
📍 Brampton