Company Description Imperial Dade Canada is the leading independent distributor of packaging, chemicals, janitorial supplies, and printing paper in Canada, serving a wide range of industries and market segments. Together with Imperial Dade across North America, the company operates over 100 locations and supports more than 90,000 customers. This broad network offers team members stability, growth potential, and exposure to diverse customer needs.

Imperial Dade

Canada promotes a collaborative work environment focused on service excellence and operational efficiency. For more information on career opportunities, applicants can visit the Imperial Dade careers page and select “Open Positions in Canada.”

Role Description The Bilingual Customer Experience Professional is a full time, on-site role based in Montreal, QC. In this position, the team member supports customers in both English and French, responding to inquiries, resolving issues, and providing product and order information by phone, email, and other channels. The role includes processing orders, tracking deliveries, coordinating with internal departments, and ensuring accurate customer account information.

The professional monitors customer satisfaction, follows up on service concerns,



and proactively identifies opportunities to improve the customer experience. Daily activities also involve documenting interactions, using CRM and ERP systems, and contributing to continuous improvement initiatives that enhance service quality and efficiency.

Qualifications Strong interpersonal skills and a customer-focused mindset, with the ability to build positive relationships and support customer satisfaction.

Experience in customer support, including handling inquiries, resolving issues, and managing order-related requests across multiple channels.

Analytical skills to interpret customer data, identify trends, and propose solutions that improve processes and service levels.

Excellent communication skills in both English and French, with clear, skilled verbal and written abilities.

Previous experience in distribution, logistics, or a related customer service environment is an asset.

Proficiency with CRM and ERP systems, as well as common office software (e.g., Microsoft Office or Google Workspace).

Ability to work on-site in Montreal, QC, manage multiple priorities, and maintain accuracy in a fast-paced setting.

📌 Bilingual Customer Experience Professional (Montreal)
🏢 Imperial Dade Canada
📍 Montreal