Role: Bilingual French Software Functional Tester – Contact Center Applications

Location: Toronto, Canada

Desired Experience: 4–6 Years

Role Overview

• Validate and ensure the quality of contact center applications through functional testing.

- Perform bilingual application validation in French and English across enterprise applications.
- Ensure application behavior, workflows, and customer journeys meet functional requirements.

Key Responsibilities

Functional Testing

- Perform functional, regression, and end-to-end testing for contact center applications, including:
- IVR
- CTI
- CRM integrations
- Chat
- Email
- Voice applications
- Validate user interfaces, workflows, and customer journeys in French and English.
- Review requirements, create detailed test cases, and execute testing across multiple platforms.

Defect Management & Documentation

- Identify, log, and track defects using defect management tools, including:
- JIRA
- ALM
- Azure DevOps
- Provide clear and detailed testing documentation and test evidence.
- Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.

User Acceptance Testing & Quality Assurance





- Support UAT activities with business users, especially for French-speaking markets.
- Ensure compliance with accessibility, usability, and language localization standards.
- Apply QA methodologies, test planning, and defect management practices.

Required Skills & Qualifications

• Fluent in French and English, both written and spoken.

- 3+ years of experience in functional testing of enterprise or contact center applications.
- Experience testing:
- IVR
- Telephony
- CRM platforms
- Customer service applications
- Solid knowledge of QA methodologies, test planning, and defect management.
- Hands-on experience with testing tools, including:
- JIRA
- ALM
- TestRail
- Azure DevOps
- Ability to work in an Agile environment with cross-functional teams.
- Strong problem-solving, communication, and documentation skills.

Nice to Have

• Experience with automation frameworks, including:

- Selenium
- Cyara
- Knowledge of banking or financial services domain.
- Exposure to performance testing or voice application testing tools.

📌 Bilingual French Software Functional Tester – Contact Center Applications (Toronto)
🏢 Astra North Infoteck
📍 Toronto