Daltco Electric is Eastern Ontario’s largest independent electrical automation and lighting distributor. Daltco Electric serves the industrial, residential, and commercial marketplace from its three locations in Kingston, Brockville and Ottawa.

We are searching for an energetic, focused and dedicated team player to join us as a Branch Operation Support Associate within our Kingston Branch.

DUTIES AND RESPONSIBILITIES:

The Branch Operation Support Associate plays a vital role in the day-to-day operation of the Kingston branch by providing administrative, customer service, and operational support to the Branch Manager and branch team. This position serves as a primary point of contact for customers, vendors, and internal departments while ensuring efficient order processing, accurate reporting, and effective branch administration.

The successful candidate is responsible for the following:

- Provide comprehensive administrative support to the Branch Manager and branch team
- Manage multiple phone lines while building positive customer relationships
- Respond to customer inquiries and provide follow-up regarding products, orders, deliveries, and accounts
- Process customer orders accurately and monitor orders from receipt through delivery
- Track and expedite backorders and urgent customer orders
- Maintain customer tracking spreadsheets and order status reports
- Upload invoices and supporting documentation to customer portals.
- Process customer returns, vendor returns, defective products, and vendor return authorizations (RAs)
- Demonstrate proficiency in the receiving discrepancy process and resolve discrepancies promptly
- Prepare and distribute daily, weekly, and monthly reports
- Maintain customer-specific spreadsheets, POS reporting, and branch documentation
- Assist with credit and rebill processes, invoice management, and customer account administration
- Process commercial invoices, wire packing slips, receipt confirmations, and operational documentation




- Manage reporting requirements for key customer programs including Cardinal Health, Goodyear, OPC, Novelis, P&G;, and other customer-specific accounts

REQUIRED SKILLS & QUALIFICATIONS:

- College diploma in Business Administration, Office Administration, or a related field preferred
- Minimum one (1) to three (3) years of experience in an administrative, customer service, or branch support role
- Experience in a distribution, industrial, or wholesale environment is considered an asset
- Excellent communication, interpersonal, and customer service skills
- Solid organizational, time management, and multitasking abilities
- High level of accuracy and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with ERP, inventory management, or administrative software
- Working knowledge of inventory processes and basic accounting principles
- Strong problem-solving, decision-making, and analytical skills
- Ability to work independently and collaboratively

What we can offer you!

- Competitive Salary
- Canada's Best Managed Companies
- Positive and inclusive work environment
- Health Benefits package for prescriptions, dental, travel and hospital
- RRSP Contribution Matching
- Learning & Development Opportunities
- Monday to Friday schedule, 40 hour work week

Daltco Electric is an equal prospect employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodations are available on request for candidates taking part in all aspects of the selection process. We may use AI-assisted tools during parts of our recruitment process, such as resume screening or preliminary candidate assessments. These tools are used under human oversight and in accordance with applicable privacy and human rights laws to ensure a fair and equitable hiring process. We thank all applicants for their interest, however, only those who will be granted an interview will be contacted. Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Branch Operation Support Associate (Kingston)
🏢 Daltco Electric
📍 Kingston